Business Program Manager

We typically look for: prior experience at a FinTech company or Large Consulting Firm

Overview
Join as a Staff Program Manager on the Customer Success team. This is a high-impact role for someone who enjoys building structure, driving execution, and turning complex ideas into clear, actionable programs.
In this role, you’ll help design and run cross-functional programs that support our global customer base. You’ll work in ambiguous spaces, partner closely with product, operations, and go-to-market teams, and bring order, clarity, and momentum to important initiatives. You’ll be responsible for coordinating work across teams, tracking progress, surfacing risks, and ensuring programs move forward efficiently and deliver meaningful outcomes.
This role requires strong operational fundamentals, clear communication, and the ability to manage multiple workstreams at once. You’ll regularly present updates and recommendations to stakeholders, collaborate with senior leaders, and help translate strategy into execution.

Key Responsibilities
Program Design & Launch: Support the design and launch of cross-functional programs, helping define scope, milestones, ownership, and success metrics aligned to Customer Success and GBSG goals.
Coordinate & Execute: Drive day-to-day execution by organizing workstreams, maintaining operating rhythms, and ensuring teams stay aligned, informed, and unblocked.
Operational Excellence: Track progress, manage dependencies and risks, and use data to keep programs on track and delivering measurable results for customers.
Stakeholder Partnership: Partner with product, engineering, marketing, and operations teams to align priorities, clarify expectations, and move work forward.
Clear Communication: Deliver concise, relevant updates to stakeholders, clearly outlining status, risks, decisions needed, and next steps.
Decision Support: Help identify trade-offs, prepare recommendations, and escalate issues when needed with clear context and data.
Adapt & Improve: Anticipate challenges, adjust plans as needed, and continuously improve processes to increase team efficiency and program impact.

Qualifications
• 7+ years of experience supporting or leading cross-functional programs in a SaaS or technology environment.
• Experience working in ambiguous problem spaces and helping bring structure, clarity, and momentum to new initiatives.
• Strong program management fundamentals, including planning, execution tracking, risk management, and stakeholder coordination.
• Data-driven mindset with the ability to use metrics to inform decisions and communicate progress and risks.
• Comfortable managing up and across teams, with experience presenting updates and recommendations to senior stakeholders.
• Ability to operate at both the strategic level (understanding goals and priorities) and the tactical level (driving day-to-day execution).
• Clear, effective communicator across written and verbal formats.
• Strong collaborator who can influence without authority and build trust across teams.
• Passion for customer success and delivering real, measurable impact.