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Systems Administrator - Access Services

• Posted 11 hours ago • Updated 11 hours ago

Full Time

USD $62,000.00 - 70,000.00 per year

GovCIO

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Dice Job Match Score™

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Job Details

Skills

Recruiting
Service Desk
Tier 2
TCP/IP
NTFS
Authorization
Virtual Private Network
Multi-factor Authentication
Authentication
Document Review
Group Policy
Active Directory
LDAP
Replication
IT Service Management
Computer Networking
Dragon NaturallySpeaking
DNS
HTTP
Decision-making
Analytical Skill
Adaptability
Communication
Project Management
Performance Management
Preventive Maintenance
Security Clearance
Microsoft Certified Professional
Quest
PKI
Windows PowerShell
VBScript
Identity Management
Security Management
Auditing
Access Control
Database
Microsoft Servers
System Administration
Remote Access
Cisco
Linux
OS X
Microsoft Windows
Mobile Devices
IOS Development
Android
ITIL

Recruiting
Service Desk
Tier 2
TCP/IP
NTFS
Authorization
Virtual Private Network
Multi-factor Authentication
Authentication
Document Review
Group Policy
Active Directory
LDAP
Replication
IT Service Management
Computer Networking
Dragon NaturallySpeaking
DNS
HTTP
Decision-making
Analytical Skill
Adaptability
Communication
Project Management
Performance Management
Preventive Maintenance
Security Clearance
Microsoft Certified Professional
Quest
PKI
Windows PowerShell
VBScript
Identity Management
Security Management
Auditing
Access Control
Database
Microsoft Servers
System Administration
Remote Access
Cisco
Linux
OS X
Microsoft Windows
Mobile Devices
IOS Development
Android
ITIL

Summary

GovCIO is currently hiring for System Administrator - Access Services to support access services including national active directory, multi-factor authentication, and remote access. The candidate will be responsible for providing support and assistance related to access requests, user authentication, and access control to various IT systems, applications, and resources within the organization. This role involves responding to user queries, troubleshooting access issues, and ensuring the security of the organization's digital environment. Service Desk Analysts work closely with IT teams to provide timely resolutions to access-related challenges. Escalation of the issue to the Tier 2 team may be required. Lastly, the candidate will be required to follow up with the customer to verify resolution.

This position is located within the United States and will be a full remote position.

Responsibilities

Troubleshoot and solve problems related to Active Directory issues
Troubleshoot and solve problems related to Group policies, DNS, TCP/IP, NTFS issues
Supportall aspects of the AD environment, ensuring the security, integrity, and availability of authentication, authorization, and LDAP related services to internal and external customers
Troubleshoot and solve problems related to DUO Two Factor Authentication Issues for both DUO For Desktop and VPN Authentication
Troubleshoot and solve problems related to Multi-Factor Authentication (MFA) using Personal Identity Verification-Interoperable (PIV-I) technology
Troubleshoot and solve problems related to MFA using desktop, phishing resistant authentication tools
Troubleshoot and solve problems related to Remote Access Authentication (RAA)
Document, review, update, or close tickets within ITSM tool and identify opportunities to quickly resolve issues/or develop knowledge articles
Other projects as assigned by the supervisor

Qualifications

Associate's degree or higher (in a related discipline) with 3 years (or commensurate experience)
If candidate does not meet Mid-Level education requirement, four (4) additional years of experience will be acceptable for a total of 7 years relevant experience

Required Skills and Experience

Working technical knowledge of Microsoft OS and services in a multi-site topology, including:
- Active Directory
- Group Policies
Working knowledge of Active Directory architecture and infrastructure (LDAP, Directory Replication, security, schema changes, etc.)
Utilization of ITSM tool to create and track tickets
Strong understanding of networking technologies & troubleshooting [DNS, HTTP(s), etc.]
Problem solver with troubleshooting, decision making and analytical skills
Able to work and interact with others in a structured / team environment
Flexibility and adaptability to handle competing work demands
Excellent verbal and written communication skills
- Demonstrated ability to communicate to nontechnical audiences on technical issues
- Demonstrated ability to communicate on a technical level to technical audiences
Ability to work flexible hours (7am - 6pm CT) and be on-call (rotation)
Ability to do limited travel (0-4 timesa year)

Clearance Required: Must be able to obtain and maintain an AOPublic Trust

Preferred Skills and Experience

MCSA/MCSE Certification
Experience/knowledge of supporting Quest Active Roles Server (ARS) and other Quest Products
Working knowledge of PKI, digital certifications, and security tokens
PowerShell or Visual Basic scripting
Security Event and Privileged Access Management Solutions engineering
Security management, including auditing and user access control of databases
Microsoft Server systems administration
Knowledge of Remote Access Services such as Cisco Secure and Zscaler
Cross-platform OS knowledge [Linux, Mac OS X, Windows]
Cross-platform mobile device knowledge [iOS/Android]
Understanding of ITIL best practices

Posted Salary Range

USD $62,000.00 - USD $70,000.00 /Yr.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10443217
Position Id: 8747
Posted 11 hours ago

Company Info

About GovCIO

GovCIO is a rapidly growing provider of advanced technology solutions and digital services for the federal government. Combining our extensive federal experience with the latest innovations in IT and disruptive approaches, our experts develop comprehensive solutions to meet the most pressing demands of today’s government agencies. From the U.S. military to Health and Human Services, we have an impressive track record of helping our customers optimize how they operate.

We’re transforming government IT, empowering our federal customers to meet the challenges of today while building the government of tomorrow.

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