Apply Now

Call Center Agents

Martinez, GA, US • Posted 5 days ago • Updated 5 days ago

Contract W2

Contract Independent

3 Years

Able to Sponsor

On-site

Depends on Experience

Fitment

Dice Job Match Score™

👤 Reviewing your profile...

Job Details

Skills

Summary

Job Title: Call Center Agents
Location: Augusta GA 30907

JOB SUMMARY: The Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into a great customer experience. This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers.

ESSENTIAL FUNCTIONS:
Duties include, but are not limited to:

Promoting and/saving products and services
Providing an excellent customer experience via phone
Negotiating and completing save/service order requests from customers.
Working with customers patiently, tactfully, and efficiently
Accurately informing customers of various fees and adjustments.
Providing options to the customer based on product and service needs.
Active listening skills
Ability to follow tactical call flows to optimize the customer experience.

Minimum Requirements:

Outstanding Customer Service skills.
Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving.
Basic math skills, data entry skills, and sales aptitude
Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills.
Ability to multitask in a fast-paced environment.

Preferences:

Previous Customer Service experience in a high volume
2+ years of Call Center experience or equivalent required
1 yr contact Center and 1 yr retention experience are preferred
High school diploma or the equivalent

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10117909
Position Id: 26-11901
Posted 5 days ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Remote

•

20d ago

JobTitle:Senior Business Analyst Call Center Optimization & Technology ModernizationLocation:Washington D.C (Remote)Job Summary:We are seeking a Senior Business Analyst with strong experience in call center operations, process improvement, and technology modernization. The ideal candidate will analyze current customer support workflows, identify operational inefficiencies, gather business requirements, and recommend process and technology enhancements to improve customer experience, service qua

Easy Apply

Contract

Depends on Experience

Call Center Strategy Advisor - Remote

Remote

•

2d ago

Title: Call Center Strategy Advisor Location: Remote Exp: 12+ Years The Call Center Strategy Advisor is responsible for designing, optimizing, and guiding strategic initiatives that enhance call center performance, customer satisfaction, and operational efficiency. This role partners with leadership, operations, workforce management, and quality teams to drive databacked improvements and longterm service excellence. Key Responsibilities Operational Strategy Development Build and refine strat

Easy Apply

Contract, Third Party

Depends on Experience

Business Analyst (Call center operations)

Remote

•

20d ago

Job Summary:We are seeking a Business Analyst with strong experience in call center operations, process improvement, and technology modernization. The ideal candidate will analyze current customer support workflows, identify operational inefficiencies, gather business requirements, and recommend process and technology enhancements to improve customer experience, service quality, and operational efficiency.Key Responsibilities: Analyze and document current-state and future-state call center workf

Easy Apply

Contract, Third Party

Depends on Experience

Senior Business Analyst -- Call Centre & IVR

Remote

•

6d ago

Position: Business Analyst Call Centre Optimization & Technology Modernization Location: Remote Duration: Long Term Job Description: Job Summary: We are seeking a Business Analyst with strong experience in call centre operations, process improvement, and technology modernization. The ideal candidate will analyze current customer support workflows, identify operational inefficiencies, gather business requirements, and recommend process and technology enhancements to improve customer experience

Easy Apply

Contract

Depends on Experience

Search all similar jobs

Call Center Agents

Dice Job Match Score™

Job Details

Skills

Summary

Similar Jobs