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Senior Process Analyst

• Posted 1 day ago • Updated 6 hours ago

Full Time

USD $97,000.00 - 123,000.00 per year

GovCIO

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Job Details

Skills

Reliability Engineering
Performance Metrics
Testing
Product Support
Root Cause Analysis
Standard Operating Procedure
Continuous Improvement
Documentation
Process Analysis
Service Level Management
Operations Research
Software Development
Mapping
Workflow
Quality Assurance
Software Development Methodology
KPI
Service Level
Collaboration
JIRA
Microsoft Azure
DevOps
ServiceNow
Release Management
Organizational Change Management
Security Clearance
ITIL
Lean Six Sigma
PMP
Agile
Scrum
Automated Testing
DevSecOps
Manual Testing
Facilitation
Management
Training
Enterprise Software

Summary

GovCIO is seeking a Senior Process Analyst to support a critical government computer system for the U.S. Coast Guard (USCG) Software Yard - Product Delivery Service. This role is primarily responsible for managing service-level management, analyzing and optimizing operational integration workflows, and strengthening the connection between technical development and mission execution. This position will be located in Kearneysville, WV, and will be a hybrid position.

Responsibilities

As a Senior Process Analyst, you will serve as a primary operational resource for ensuring that applications developed by platform-aligned Product Teams are user-centric, operationally effective, and sustained in the field. You will design, evaluate, and optimize enterprise-level processes to balance release speed with quality and security. Key responsibilities include:

Analyze, map, and optimize end-to-end workflows across the Product Delivery lifecycle to ensure rapid software releases do not compromise system reliability.
Establish and manage service-level management processes and performance metrics to guarantee product delivery.
Serve as a primary operational liaison between technical development teams, Product Owners, and Portfolio Product Line Managers.
Evaluate and refine user engagement and training frameworks to accelerate operational adoption and ensure seamless software rollout to the field.
Identify operational bottlenecks and process risks within enterprise-level testing, quality assurance, and product support structures, performing root-cause analysis for remediation.
Formulate standard operating procedures (SOPs) and continuous process improvement strategies aligned with USCG Force Design 2028 goals.
Collaborate with cross-functional teams to ensure all operational integration processes adhere to federal software standards, government baselines, and quality gating controls.
Create, review, and maintain comprehensive process documentation, lifecycle frameworks, and readiness validation models for mission-critical applications.

Qualifications

High School with 6 - 9 years (or commensurate experience)

Required Skills & Experience

Experience in process analysis, service-level management, or operations analysis within an enterprise IT or software development environment.
Proven experience mapping and redesigning complex workflows spanning technical development, quality assurance, and user adoption domains.
Comprehensive operational understanding of ITIL frameworks, Agile methodologies, and modern software delivery lifecycle (SDLC) processes.
Strong experience establishing operational metrics, Key Performance Indicators (KPIs), and tracking service-level agreements (SLAs).
Proficiency capturing operational requirements and managing change coordination using enterprise tools (such as Jira, Azure DevOps, or ServiceNow).
Strong foundational understanding of diverse IT domains, user-centric design principles, release management, and organizational change frameworks.

Clearance Required: Active Secret Clearance

Preferred Skills & Experience

Experience supporting U.S. Coast Guard, Software Yard, or Department of Homeland Security (DHS) programs.
Familiarity with USCG Force Design 2028 objectives, PEO C5I environments, or maritime operational contexts.
Relevant professional certifications highly preferred (e.g., ITIL Expert/Master, Lean Six Sigma Green/Black Belt, Project Management Professional (PMP), or Agile/Scrum credentials).
Understanding of how automated testing and DevSecOps pipelines integrate into manual quality assurance gating and deployment readiness evaluations.
Experience facilitating large-scale user engagement sessions or managing training programs for enterprise software rollouts.

Posted Salary Range

USD $97,000.00 - USD $123,000.00 /Yr.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10443217
Position Id: 8383
Posted 1 day ago

Company Info

About GovCIO

GovCIO is a rapidly growing provider of advanced technology solutions and digital services for the federal government. Combining our extensive federal experience with the latest innovations in IT and disruptive approaches, our experts develop comprehensive solutions to meet the most pressing demands of today’s government agencies. From the U.S. military to Health and Human Services, we have an impressive track record of helping our customers optimize how they operate.

We’re transforming government IT, empowering our federal customers to meet the challenges of today while building the government of tomorrow.

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