Role: IT Help Desk Support / Windows Support
Location: East Rutherford, NJ (Onsite – 5 Days a Week)
Duration: 1+ year contract
Job Requirements:
• Candidates must be within a 1-hour commute of East Rutherford, NJ.
• Maximum 10 years of overall experience.
• Strong communication skills; first-language English preferred.
• Good employment tenure and experience working on long-term projects.
• Recent local project experience highly preferred.
• Must be available for onsite Sunday home football games, including flexible nights, weekends, and holidays.
Required Skills:
• Hands-on experience in IT Help Desk / Desktop Support.
• Strong knowledge of Microsoft products, Windows operating systems, and Office 365.
• Experience with Active Directory, Exchange, SCCM, and WSUS.
• Hardware and software troubleshooting and IT ticket resolution.
• Experience handling Moves, Adds, Changes, and Deletions (MACD).
• Basic networking and security/firewall knowledge.
• Mac OS, Linux, iOS, and Android experience is a plus.
• Asset management, deployment, maintenance, upgrades, and technical support experience.
• Associate’s degree in IT or Computer Science preferred.
Key Responsibilities:
• Provide first-level IT support to the New York Giants organization.
• Troubleshoot and resolve hardware, software, and IT support tickets.
• Manage IT assets throughout their lifecycle.
• Perform user account and equipment changes.
• Escalate complex technical issues when necessary.
• Provide game-day IT support at the Giants facility or MetLife Stadium.
• Collaborate with the IT team and support business operations as needed.
