Position Overview

The Virginia Office of the Attorney General (OAG) is seeking Systems Administrators to support a secure, stable, and high-performing hybrid IT infrastructure environment. This is a hands-on technical role responsible for administering enterprise systems across both on-premises and cloud platforms.

The Systems Administrator will support operational activities including patch management, system maintenance, monitoring, backup/recovery, and infrastructure support while collaborating closely with Infrastructure, Security, Networking, End User Services, and Application teams.

The role operates under the direction of the Director of Infrastructure & Operations and follows structured governance and operational processes to maintain secure and reliable IT services.

Key Responsibilities

Infrastructure Administration

• Administer Windows Server environments (on-premises and cloud)
• Manage Active Directory, Group Policy, DNS, and DHCP
• Support Microsoft 365 services including Exchange Online and Entra ID/Azure AD
• Maintain system performance, configuration, and availability

Patch Management & Vulnerability Remediation

• Execute structured patching for servers and enterprise systems
• Coordinate maintenance windows and scheduling activities
• Support vulnerability remediation initiatives
• Validate patches before deployment
• Track compliance and remediation status

Security & Compliance

• Implement security controls and hardening standards
• Support MFA and identity/access management processes
• Assist with logging, monitoring, and audit activities
• Support compliance and governance initiatives

Monitoring & Incident Management

• Monitor systems and respond to alerts/incidents
• Provide Tier 2/3 infrastructure support
• Participate in incident escalation and root cause analysis
• Support operational improvements and service stability

Backup & Disaster Recovery

• Administer backup/recovery solutions
• Perform restore validation and recovery testing
• Support RTO/RPO objectives

Change Management & Operations

• Follow established change management procedures
• Participate in CAB/governance processes
• Execute infrastructure changes in controlled environments

Cross-Team Collaboration

• Partner with Network Engineering, Security, and Application teams
• Coordinate infrastructure support for enterprise applications
• Communicate operational risks, issues, and status updates

Required Qualifications

• Experience administering Windows Server environments
• Strong Active Directory and Group Policy experience
• Experience supporting Microsoft 365 (Exchange Online, Entra ID/Azure AD)
• Experience with patch management and system maintenance
• Familiarity with backup and disaster recovery solutions
• Basic networking knowledge and troubleshooting

Preferred Qualifications

• Experience in government or regulated environments
• Experience with hybrid infrastructure (Azure + on-prem)
• Familiarity with NIST or similar security frameworks
• Experience with VMware or Hyper-V
• Exposure to SIEM, monitoring, or endpoint management tools

Knowledge, Skills & Abilities

• Strong troubleshooting and analytical skills
• Ability to manage multiple operational priorities
• Strong communication and collaboration skills
• Ability to follow governance and operational procedures
• Focus on security, reliability, and continuous improvement

Working Conditions

• Office-based environment
• Occasional after-hours support for maintenance activities
• Limited travel between office locations may be required