Technical Product Manager – B2B Enterprise Portal
Location: Bellevue/Redmond, WA (Hybrid – minimum 3 days onsite per week)

Job Summary

We are looking for an experienced Technical Product Manager to lead product strategy, discovery, roadmap development, and delivery for T-Mobile's Business-to-Business (B2B) Enterprise Portal. The ideal candidate will have strong experience managing enterprise digital platforms, modernizing customer portals, and delivering scalable, API-driven solutions.

This person will help consolidate multiple B2B portals into a unified digital experience, improving customer self-service across account management, billing, ordering, user access, and network services. The role requires close collaboration with business stakeholders, UX/UI teams, architects, and engineering teams to translate customer needs and market insights into technical product requirements.

Key Responsibilities

·         Own product vision, strategy, roadmap, backlog, and end-to-end product delivery for the B2B Enterprise Portal.

·         Conduct product discovery, market research, competitive analysis, and customer needs assessments.

·         Define and prioritize product features, business requirements, user stories, and acceptance criteria.

·         Drive enterprise customer journeys across account management, billing, ordering, entitlements, and network services.

·         Define API and integration requirements across CRM/CPQ, billing, provisioning, and network platforms.

·         Lead enterprise portal consolidation, legacy platform migration, and user experience modernization.

·         Identify opportunities for AI-enabled self-service and improved digital customer experiences.

·         Partner with engineering, architecture, UX, business, and operations teams to deliver scalable digital solutions.

·         Define product KPIs and track adoption, customer satisfaction, digital engagement, and business outcomes.

·         Manage senior stakeholders, dependencies, risks, scope, and delivery priorities in an Agile environment.

Required Qualifications

·         10+ years of experience in Technical Product Management, Product Management, or Product Ownership.

·         Strong experience managing B2B digital products, enterprise portals, or complex customer-facing platforms.

·         Proven experience in product discovery, market research, customer feedback analysis, and roadmap prioritization.

·         Strong technical understanding of REST APIs, microservices, cloud platforms, modern web technologies, and event-driven architectures.

·         Experience with role-based access control (RBAC), entitlements, delegated administration, and complex enterprise account hierarchies.

·         Experience working with cross-functional engineering, UX, architecture, and business teams.

·         Strong Agile/Scrum or SAFe experience, including backlog management and stakeholder communication.

·         Excellent communication, strategic thinking, and senior client stakeholder management skills.

Preferred Qualifications

·         B2B telecommunications experience, including enterprise mobility, IoT, 5G, device/SIM lifecycle, or SLA management.

·         Experience with Salesforce CRM/CPQ and order-to-activation workflows.

·         Experience consolidating multiple enterprise portals or leading large-scale digital transformation initiatives.

·         Experience with competitive benchmarking, digital analytics, and design systems.

·         Exposure to AI-powered customer experiences and digital self-service solutions.