We are seeking an experienced Project Manager 3 / Scrum Master to support a complex enterprise Agile software development environment. The resource will serve as a Scrum Master, coaching teams on Scrum practices, facilitating Agile ceremonies, removing impediments, managing dependencies, protecting teams from external distractions, and fostering collaboration and continuous improvement.
Required Qualifications
7+ years of experience serving as a Scrum Master in Agile software development environments.
Proven experience supporting complex, enterprise-level financial or debt management software solutions.
Advanced knowledge of Scrum, Kanban, and Scaled Agile methodologies such as SAFe, Nexus, or LeSS.
Strong understanding of SDLC, Secure Application Development Lifecycle (SADLC), and modern DevOps practices.
Experience guiding teams in Agile best practices, continuous improvement, and delivery forecasting.
Strong experience facilitating Sprint Planning, Daily Scrum, Backlog Refinement, Sprint Reviews, and Retrospectives.
Ability to remove impediments, negotiate dependencies, and collaborate with engineering, QA, product, architecture, compliance, and operations teams.
Hands-on experience with Azure DevOps Agile lifecycle management tools.
Experience coaching Product Owners on backlog refinement, story decomposition, estimation, and value prioritization.
Experience supporting integration-heavy, API-driven, or data-centric systems.
Strong understanding of regulatory, privacy, and security considerations in financial services software, including PCI, SOC, FFIEC, and CFPB-related requirements.
Excellent communication, facilitation, conflict resolution, and stakeholder management skills.
Ability to lead multiple Agile teams or operate within a large, scaled program environment.
Experience working in fast-paced, cloud-first environments such as Azure, AWS, or Google Cloud Platform.
Preferred Qualifications
SAFe Scrum Master (SSM), SAFe Advanced Scrum Master (SASM), CSM, PSM I/II, ICP-ACC, or equivalent certification.
Experience with debt collection/servicing systems, payment processing workflows, or financial case management platforms.
Understanding of user-centered design, accessibility standards, and customer journey mapping.
Experience supporting QA processes including regression testing, UAT, and post-deployment validation.
Ability to facilitate technical discussions, backlog elaboration, and cross-team dependency alignment.
Experience contributing to or establishing Agile Centers of Excellence (Agile CoE) or process governance programs.
Key Competencies
Strong servant leadership mindset focused on empowering Agile teams.
Exceptional analytical, organizational, and problem-solving skills.
Ability to drive transparency, predictability, and continuous delivery.
Experience with executive-level reporting, burn-up metrics, dashboards, and KPI updates.
Ability to maintain a positive and motivating influence during high-pressure delivery timelines.
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