Technical Skills:
Skill Years/Level of Experience
Customer Service Management P4 - Expert
ServiceNow Platform P4 - Expert
Solution Architecture P4 - Expert
P1 – Beginner (0-2 yrs experience)
P2 – Intermediate (3-5 yrs experience)
P3 – Advanced (7-10 yrs experience
P4 – Expert (10+ yrs experience)
Role Description:
Overview: As a Senior Developer, you will be responsible for utilizing your expertise in ServiceNow Product Customer Service Management (CSM) to design and implement solutions that meet the needs of our clients. Your role will involve working closely with stakeholders to gather requirements, confirm technical validations, and provide solution architecture recommendations. Your experience with the ServiceNow Platform will be crucial in developing and customizing applications to enhance customer service processes. Additionally, your strong background in Requirements Confirmation will ensure that the solutions you deliver align with the client's expectations and business objectives.
In this role, exposure to tools such as ServiceNow Platform and Solution Architecture will be beneficial in executing your responsibilities effectively. Your proficiency in Technical Validation will enable you to assess the functionality and performance of the solutions you develop, ensuring they meet quality standards. Previous experience in ServiceNow Product Customer Service Management (CSM) will be advantageous in understanding the specific needs and challenges of customer service operations. Overall, your ability to collaborate with cross-functional teams, communicate effectively, and adapt to changing requirements will be key to your success as a Senior Developer in this role.
Required Skills:
Customer Service Management (CSM) - P4
ServiceNow Platform - P4
Solution Architecture - P4
Requirements Confirmation - P4
Technical Validation - P4
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