Job Description Chase relies on digital marketing as a key strategic channel in driving acquisition, branding, and cross-sell opportunities to millions of customers across a suite of consumer banking products.
As an Owned Channel Digital Execution Lead on the Marketing Execution team, you'll shape the business-driven marketing technology solutions that drive strategic initiatives across channel Execution. Working at the intersection of business and technology, you'll interact with colleagues in various lines of businesses to learn about challenges and opportunities and translate that insight into high-quality solutions. Your role requires deep technical business analysis skills - including expertise in everything from business process management, data management to functional design - it also hinges on project management, teamwork, and leadership. You should be experienced with campaign and timeline management, collaboration with agencies/vendors, measuring and reporting key metrics for digital campaigns, and process adherence through the established workflow. You will also act as a validation and quality assurance expert. You will conduct requirement analysis, define campaign strategy & design, and lead test execution to guarantee superior outcomes.
Job Responsibilities: - Work with the Functional managers, strategy owners to align team on delivery, campaign goals, and other necessary information
- Own the delivery of release/deployment of ads/emails from start to finish
- Manages the execution, monitoring and controlling of each projects/campaigns using Agile principles. This includes managing planned and unplanned changes, risks and issues to ensure rapid delivery and greater predictability
- Establish strong process knowledge and subject matter expertise to be able to remove impediments and advise campaign teams with risk and issue resolution
- Maintain Process tollgates/checkpoints and deliverables in support of Audit Compliance and perform audit compliance checks as needed in prep for external as well as internal audit requirements.
- Partner with Strategy partners to maintain the Release Calendar
- Creates an environment of collaboration within the teams that allows for open dialogue and productive solutions for resolving conflicts
- Seeks opportunities for improvement to the overall effectiveness of teams and organization
- Embraces the concept of continuous learning in your own journey and instills the same in the team(s) you manage and coach
Required qualifications, capabilities and skills: - 4 year college degree, in Information Systems, Business, Marketing or related-field
- Strong familiarity and adherence to core Agile values and principles
- Familiarity with Digital Delivery and Campaign Management
- Track record of delivery-focused collaborative working in fast paced complex environments
- A strong desire to learn and passion for digital marketing, research and analytics
- Ability to interact successfully with cross-functional teams and build collaborative relationships
- Able to capture and share meaningful metrics to keep team and stakeholders informed
- Strong aptitude to learn new tools
- Detail-oriented, with the ability to multi-task and prioritize based on changing requirements.
- Advance working knowledge of Microsoft office Suite (Excel, Word, Visio, PowerPoint, and SharePoint)
Preferred qualifications, capabilities and skills: - Experience working in digital operations role leveraging Marketing technology to build, deploy, test, and analyze digital campaigns is a plus
- Team player with excellent interpersonal skills, ability to collaborate, self-motivated, energetic, "can-do" attitude in a fast-moving environment.
About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.
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