SR Support Technician

Description
Perform onsite advanced support duties that require independent initiative and judgment, including troubleshooting, parts replacement, system upgrades, advanced deployment, and repair on end-user devices.

Support remote retail and office sites which include virtual devices and Point of Sales (POS) hardware.

Provide support for video conference (i.e., Teams Rooms), mobile devices (Android and iOS), and IP telephony (VOIP) systems.
Commented (RM1): Do we want the hours, 8-5 on here? Commented (MN2R1): @Rachel Merino will you take a look at this and see if this makes better sense?

Proactively identify potential issues that could adversely impact customer experience and follow through on action steps including researching working with Vendors and recommending solutions.

Collaborate with the Sr. Workplace Engineer to set strategy for the end-user digital workspace, ensuring alignment with company goals and technological advancements and ensuring hardware and software compatibility with end-user computing.

Participate in strategic planning sessions to understand business drivers and goals, presenting appropriate innovations and thought leadership.
Mentor junior team members to help them develop their skills and take on more complex tasks over time.

Provide feedback to the end-user services team on technical process issues to improve overall service delivery.

Coordinate with end users on expectations and availability to conduct services.

Write, review, and maintain knowledge base for administration tasks, installation and configuration of software and hardware, and troubleshooting.

Complete lifecycle management updates in the Asset Management Database (AMDB) based on devices moving in and out of stock, as well as maintaining the chain of custody documentation as devices enter and leave the depot.

Manage and maintain inventory levels of end-user hardware, ensuring minimum and maximum stock levels are adhered to.

Dispose of broken, damaged, and end-of-life assets utilizing Company providers.

Maintain and manage vendor relationships, ensuring timely procurement and delivery of hardware including obtaining quotes for hardware from vendors for stock reorder.

Ensure compliance with vendor agreements and manage vendor performance

Order hardware as needed to maintain stock levels and meet operational requirements.

Track incoming and outgoing shipments and deliveries, updating stock levels and lifecycle statuses as appropriate.

Support annual hardware refreshes to ensure machines are updated, refreshed, or replaced based on the refresh cycle.

Keep the hardware catalog up to date, including adding new models and removing obsolete ones.

Provide after-hours support, including weekends and holidays on an On-Call rotational basis.
Skills
microsoft sharepoint, Microsoft teams, M365, SCCM, Tanium, Citrix, VDI, Active Directory, Desktop, Windows 10, Windows, Imaging, Office 365, VoIP, ITIL, ITSM
Top Skills Details
microsoft sharepoint,Microsoft teams,M365,SCCM,Tanium,Citrix,VDI,Active Directory,Desktop,Windows 10,Windows,Imaging,Office 365,VoIP,ITIL,ITSM
Additional Skills & Qualifications

High School Diploma

Associates degree or bachelor's degree in Computer Science or related technology background strongly preferred

Minimum of 3 years of IT desktop support

Industry standard IT certifications (A+, Microsoft Office, MCP) a plus
Experience Level
Entry Leve
Job Type & Location
This is a Contract to Hire position based out of Dallas, TX.
Pay and Benefits
The pay range for this position is $32.00 - $45.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Dallas,TX.
Application Deadline
This position is anticipated to close on Jul 2, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.