Robotic Field Service Engineer

Who You Are

The Field Service Engineer is responsible for providing FANUC America Corporation with onsite emergency and unscheduled repair services, including troubleshooting, programming, maintenance, and system support for FANUC robots and related equipment at customer locations. This role requires the ability to respond to customer sites on short notice and remain onsite as long as needed to diagnose and resolve issues, which may involve extended hours, nights, weekends, and holidays. The Field Service Engineer must consistently comply with FANUC America Corporation and customer schedules, work rules, and conduct standards.

The ideal candidate is a customer-focused problem solver with a strong "service-first" mindset and hands-on experience with FANUC technology. Based in or near the Binghamton, NY area, this individual will oversee operations across the Robotics Northeast regional territory, supporting business needs, ensuring consistent performance, and driving alignment with organizational goals.

How It's Done

• Discuss, diagnose, and repair robot operational and process problems as reported by the customer or technical support hotline
• Troubleshoot, repair, and maintain robot mechanical units and controllers and electrical control devices
• Document robot and related equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system
• Provide a daily report to the Service Supervisor/Manager & Dispatch to update status and availability
• Complete customer calls to understand the required parts and software needed for the visit
• Complete a Field Service Report after each customer call that describes the problem, the corrective action, and details the labor, material, and travel expense costs to provide to the customer and return to FAC for processing
• Maintain a service tool kit and documentation to facilitate rapid customer response
• Participate in the rotation of the Hot Pager for after-hours service support
• Coordinate responsibilities, activities, and schedule with Service Supervisor/Manager to ensure customer satisfaction, proper billing, and collections
• Communicate frequently with involved FAC employees and customer employees to ensure that expectations are met
• Return parts shipped for the service call but not purchased by the customer or defective parts replaced under warranty
• Provide telephone-based troubleshooting support to customer employees to resolve robot or related peripheral equipment operational problems on an as needed basis

What You Need

• Associate's degree in Robotics, Mechatronics, Electrical Engineering Technology, Automation, or a related technical discipline preferred; equivalent hands-on experience will be considered
• Minimum two years of experience working in a related environment with robotics integration, installation, or service repairs
• Experience with mechanical, electrical, and pneumatic troubleshooting, teardown, and repair
• Ability to read and interpret electrical, mechanical, and pneumatic prints and related technical documentation
• Familiar with standard machining practices, tooling, fixtures, and gauges
• Ability to work safely and effectively in compliance with OSHA regulations, company policies, and customer safety requirements
• Must be willing to travel extensively (80% or more) to customer sites, sometimes with short notice
• Must have, or be able to obtain, a valid driver's license and be able to drive throughout the organization's service area for business purposes

What Would Be Even Better

• Bachelor's degree in Robotics, Mechatronics, Electrical Engineering Technology, Automation, or a related technical discipline preferred; equivalent hands-on experience will be considered
• Two or more years of experience working in a related environment with robotics integration, installation, or service repairs
• Knowledge or experience with legacy platforms or FANUC CNC controls is preferred and considered a strong asset
• Demonstrated ability to quickly analyze complex customer issues, apply sound judgment, and implement effective, timely resolutions in high-pressure situations
• Customer-focused professional with strong verbal, written, and presentation skills, capable of communicating technical information clearly to both technical and non-technical audiences
• Ability to read and interpret PLC ladder logic is a plus
• Previous experience with FANUC robots, controllers, and equipment on R30iB and R30iA control platforms is a plus

It's Your Move

At FANUC America, we are driven by a deep respect for our people and a commitment to building a workplace dedicated to integrity and excellence. We believe that great careers are built through opportunity, growth, and collaboration-and we're excited to invite talented individuals like you to explore what's possible with us.

Joining FANUC means becoming part of a team that values your unique perspective and encourages continuous learning and collaboration. We foster a culture where respect and innovation go hand in hand, and where your contributions help shape the future of automation and robotics.

If you're ready to take the next step in your career, we invite you to apply today. We look forward to learning more about you!

We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:

• Medical, Dental & Vision Insurance
• 401(k) Retirement Program
• Life Insurance
• Short-Term & Long-Term Disability Plans
• Tuition Reimbursement
• Wellness Program
• Flexible Spending Accounts
• Employee Assistance Program
• Flexible Benefit Dollars
• Generous Holiday & Vacation Program

Sponsorship will not be provided for this position

Equal Opportunity Employer, including disabled and veterans