AV Service Technician - New York City Metro Area

AV Service Technician - New York City Metro Area
IMPORTANT - VEHICLE REQUIRED:
This role requires a personal vehicle. Technicians must travel to client sites outside of New York City, including Northern New Jersey, Long Island, and Westchester County. Many locations are not accessible via public transportation. Mileage and approved travel expenses are reimbursed.
Location: New York City Metro Area (NYC / North Jersey / Long Island / Lower Westchester)
Employment Type: Full-Time, TEKsystems Employee

Overview

TEKsystems is seeking a strong AV Service Technician to support a national enterprise AV integrator. This is a field service role supporting corporate customers across the New York City metropolitan area, with sites spanning approximately a two-hour radius of NYC - including Manhattan, Brooklyn, Queens, the Bronx, Northern New Jersey, Long Island, and surrounding areas such as Jersey City, Hoboken, White Plains, and Nassau County.
This position focuses on service, troubleshooting, system checks, and basic software adjustments - not full-scale integration work. You will be responsible for resolving AV issues in executive boardrooms, conference centers, and enterprise collaboration spaces.
As a TEKsystems employee, you'll receive competitive compensation, full benefits, and long-term growth opportunities.

Key Responsibilities

Respond to AV service tickets across corporate enterprise environments.
Perform hands-on troubleshooting of AV systems, including control interfaces, audio issues, video routing, and connectivity problems.
Diagnose AV-related network issues such as IP conflicts, connectivity problems, and basic switch concerns.
Navigate DSP platforms to review configurations, identify faults, and support audio system diagnostics - Biamp Tesira experience is highly preferred.
Navigate Crestron Toolbox for device management, diagnostics, and basic system checks.
Apply firmware updates, execute device resets, and perform configuration changes as needed.
Support AV technologies including:

• Crestron (DM, NVX, touch panels)
• Biamp Tesira DSP
• Extron / AMX control platforms (basic familiarity helpful)
• Microsoft Teams Rooms, Zoom Rooms, Cisco endpoints
• AV-over-IP platforms (NVX, SDVoE)
• Displays, projectors, video walls, and switching systems

Collaborate with IT teams when network-related issues occur.
Document all service activities clearly and professionally.

Required Skills

3+ years of AV field service experience with an AV integration company.
Strong hands-on AV troubleshooting skills in live corporate environments.
Ability to navigate DSP platforms for system review and fault diagnosis - Biamp Tesira highly preferred.
Ability to navigate Crestron Toolbox for device diagnostics and basic system management.
Understanding of AV signal flow, audio/video routing, EDID, HDCP, and common AV hardware.
Basic network troubleshooting skills including IP conflicts, VLAN awareness, and basic switch support.
Comfort reading drawings, wiring schematics, and system documentation.

Soft Skills

Professional communication with corporate and executive users.
Ability to manage service tickets independently.
Calm, methodical problem-solving approach in high-visibility environments.
Customer-focused mindset with strong attention to detail.

Travel Requirements

Daily travel across the NYC metro area and surrounding regions within approximately a two-hour radius.
You return home every night - no overnight travel.

Experience & Certifications (Preferred, Not Required)

CTS, CTS-I, Biamp, Crestron, QSC, Dante, or similar AV industry certifications.

Job Type & Location
This is a Permanent position based out of New York, NY.
Pay and Benefits
The pay range for this position is $40.00 - $60.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in New York,NY.
Application Deadline
This position is anticipated to close on May 18, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.