Scrum Master - ServiceNow

Top Skills
1.) Proven experience as a Scrum Master in a ServiceNow environment
2.) Hands-on experience with ServiceNow Agile module
3.) Experience leading, maturing and helping enable Agile processes in a hybrid environment (Waterfall and Agile)
Why is this role open?
Growing scope of demand is creating greater complexity in how the ServiceNow Platform Engineering team delivers user stories from intake through development, release and into production. They are looking for a Scrum Master to support their SLC to more effectively manage user stories from Intake through deployment to production.
Description
We are seeking an experienced Scrum Master to lead a dynamic ServiceNow development team working across multiple business programs and modules, including IT Service Management (ITSM), Governance, Risk, and Compliance (GRC), Strategic Portfolio Management (SPM), Hardware Asset Management (HAM), Customer Service Management (CSM) and Employee Center. The ideal candidate will have hands-on expertise with the ServiceNow Agile module to drive process improvements, foster collaboration, and ensure delivery excellence in a regulated quality environment.
This role is pivotal in increasing the velocity, efficiency, and effectiveness of both Business Analysts and Developers, while ensuring compliance with organizational standards and industry regulations.
Key Responsibilities
Agile Leadership & Facilitation
o Serve as Scrum Master for multiple ServiceNow development teams.
o Facilitate daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives.
o Coach teams on Agile principles, ensuring adherence to Scrum practices and continuous improvement.
ServiceNow Expertise
o Guide teams in leveraging the ServiceNow Agile module for backlog management, sprint tracking, and reporting.
o Partner with Business Engagement Lead to prioritize features across ITSM, GRC, SPM, HAMPro, Employee Center, and CSM modules.
o Ensure alignment of development efforts with business objectives and compliance requirements.
Process Improvement
o Identify bottlenecks and implement strategies to improve team velocity and throughput.
o Drive automation and efficiency in workflows, testing, and release management.
o Promote best practices for documentation, testing, and deployment in a regulated environment.
Stakeholder Management
o Act as a bridge between business stakeholders, analysts, and technical teams.
o Provide transparent reporting on sprint progress, risks, and dependencies.
o Facilitate cross-program coordination to ensure seamless delivery across modules.
Quality & Compliance
o Ensure all deliverables meet regulatory and organizational quality standards.
o Support audit readiness and compliance documentation for ServiceNow implementations.
o Champion a culture of accountability and continuous improvement.
Additional Skills & Qualifications
Required Skills & Experience
Proven experience as a Scrum Master in ServiceNow development environments.
Strong knowledge of Agile frameworks (Scrum, SAFe, Kanban).
Hands-on experience with the ServiceNow Agile module.
Familiarity with multiple ServiceNow modules: ITSM, GRC, SPM, HAMPro, Employee Center, CSM.
Excellent facilitation, coaching, and conflict-resolution skills.
Strong analytical and problem-solving abilities.
Experience working in regulated industries (e.g., healthcare, finance, pharma) with strict compliance requirements.
Ability to manage multiple programs simultaneously and coordinate cross-functional teams.
Preferred Qualifications
Certified Scrum Master (CSM) or equivalent Agile certification.
ServiceNow certifications (CSA, CAD, CIS in ITSM/GRC/SPM/CSM).
Experience with DevOps practices and CI/CD pipelines in ServiceNow.
Knowledge of ITIL processes and governance frameworks.
Strong communication and stakeholder engagement skills.
Job Type & Location
This is a Contract position based out of Waukegan, IL.
Pay and Benefits
The pay range for this position is $65.00 - $70.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Waukegan,IL.
Application Deadline
This position is anticipated to close on Feb 5, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.