Sr Symphony Support Engineer

KEY RESPONSIBILITIES:

• Provide frontline support for the Symphony POS system, including troubleshooting hardware and software issues.
• Travel to hospital locations from Palm Beach to the Florida Keys to deliver onsite support as needed.
• Manage and resolve issues within the GEMpay Badge Payroll Deduct system, ensuring accurate and timely payroll deductions for employee purchases.
• Collaborate with Dining Services, Gift Shop teams, and other business units to understand operational needs and provide effective technical solutions.
• Monitor system performance and escalate complex issues to vendors or internal Technology & Digital (T&D) teams.
• Support system upgrades, testing activities, and go‑live deployments for new features or enhancements.
• Complete assigned support tickets in Service Now (SNOW) ticketing system.
• Train end users on system functionality, workflows, and best practices.
• Document issue resolutions, support procedures, and system configurations.
• Participate in cross‑functional initiatives to improve service delivery and strengthen system integration.

REQUIRED/MUST HAVE SKILLS:

Phone, Virtual and Onsite experience supporting POS systems including installation, upgrades and break fix:

1.                      Oracle Symphony – Required

2.                      GEMPay – Required

3.                      Micros Workstation – Required

4.                      Strong POS systems background

5.                      Excellent customer-facing communication skills with an ability to do problem solving