IT Service Desk Support / Desktop Support - Syracuse, NY / Canton, NY

Position: IT Service Desk Support

What We Expect from You

• Technical Proficiency:
• Strong knowledge of Windows operating systems, Office 365, Azure AD, On-Prem Active Directory, and Windows 10/11.
• Proficiency with IT Service Management tools and ticketing systems.
• Experience in remote troubleshooting of hardware, software, and network issues.
• Communication & Collaboration:
• Excellent written and verbal communication skills.
• Ability to work collaboratively with the Field Support team and other IT teams in a customer-focused environment.
• Customer Focus:
• Dedication to providing excellent customer service with empathy and professionalism.
• Strong ability to translate technical information into easy-to-understand language for non-technical users.
• Problem-Solving Ability:
• Strong analytical and reasoning skills to diagnose and resolve complex technical problems remotely.
• Ability to recognize recurring issues and propose enhancements to improve system performance and end-user experience.