Senior UX Designer

Position Description:
We are seeking a thoughtful, proactive, and articulate Senior UX Researcher to help define and shape the future of our digital financing experiences.
In this role, you will lead end-to-end user research across the entire program lifecycle-from early generative discovery and service mapping to evaluative usability testing and post-launch optimization.
You will operate with high autonomy in ambiguous spaces, transforming complex, multi-touchpoint user journeys into clear, actionable insights.
You will collaborate closely with Product Managers, UX/UI Designers and Engineers.
You will bring human-centered design to life through rich storytelling, framework building (service blueprints, journey maps, personas), and direct translation of insights into user stories and product requirements.

Skills Required:

UI/UX DESIGN, USER RESEARCH, User Experience Design (UX), User Interface Design
UI/UX DESIGN Stakeholder Management & Storytelling: Partner closely with Product Managers, Designers, and Engineers. Articulate research findings through compelling visual and narrative storytelling to influence product strategy and gain buy-in from senior leadership. Service Design Integration: Build and maintain service blueprints, customer journey maps, and dynamic personas to illuminate cross-channel touchpoints and operational dependencies.
USER RESEARCH End-to-End Research Lifecycle: Plan, recruit, execute, and analyze qualitative and quantitative research initiatives across early discovery, concept validation, iterative testing, and post-launch evaluation.
Mixed-Methods Execution: Select and conduct appropriate research methodologies, including field interviews, usability testing, surveys, diary studies, card sorting, tree testing, and contextual inquiry.
Data Synthesis & Requirement Translation: Synthesize complex, multi-layered, and sometimes conflicting data streams into clear, strategic insights. Translate findings into actionable product recommendations, user stories, and product requirements.
Research Operations (Research Ops): Oversee logistics, screener development, participant recruitment, panel management, incentives, and research repository organization.
Mentorship & Design Culture: Coach product team members on human-centered design principles, inclusive research techniques, and research ethics.
Inclusive & Ethical Research: Champion accessibility standards, inclusive design practices, participant privacy, and rigorous consent protocol adherence.

Experience Required:

5+ years of dedicated UX research experience spanning both qualitative and quantitative methodologies across complex digital products or services.
End-to-End Research Lifecycle: Plan, recruit, execute, and analyze qualitative and quantitative research initiatives across early discovery, concept validation, iterative testing, and post-launch evaluation.
Mixed-Methods Execution: Select and conduct appropriate research methodologies, including field interviews, usability testing, surveys, diary studies, card sorting, tree testing, and contextual inquiry.
Service Design Integration: Build and maintain service blueprints, customer journey maps, and dynamic personas to illuminate cross-channel touchpoints and operational dependencies.

Education

Bachelor's degree in Human-Computer Interaction (HCI), Psychology, Design, Information Architecture, or a related field (or equivalent professional experience).
Portfolio: A portfolio or portfolio case studies demonstrating past research projects, methodologies used, clear synthesis process, and measurable product/business impact.
Tool Proficiency: Strong hands-on expertise in research and design platforms, including Dovetail, Figma, UserZoom / UserTesting, and Miro.
Autonomous Problem Solving: Proven track record of navigating ambiguity, defining research scope independently, and driving project timelines with minimal oversight.
Service Design Capability: Solid foundational knowledge of service design principles and hands-on experience crafting customer journey maps and service blueprints.
Inclusive & Ethical Research: Demonstrated understanding of digital accessibility standards (WCAG), inclusive research practices, data privacy regulations, and participant consent ethics.
Cross-Functional Collaboration: Exceptional teamwork skills, with experience writing product requirements/user stories alongside product management and engineering teams.

***HYBRID - 4 days per week in the office***