UX Project Lead

UX Project Lead

12 months on W2

Washinton USA

Position Reussponsibilities:

• Support departments in digital service delivery improvement and implementation.
• Lead a large-scale transformation that involves multiple stakeholders, constituencies, and agencies.
• Be a critical thinker who challenges the status quo and encourages creative ways to overcome roadblocks.
• Utilize preexisting research (and collect new data as needed) to inform the redesign of the digital hiring system.
• Facilitate cross-departmental workshops mapping business processes and relating them to user research and city technology capabilities.
• Conduct usability testing to confirm and identify job applicant and hiring staff pain points as needed.
• Create site maps, flow diagrams, storyboards, and wireframes showcasing interaction flows, information architecture, and designs to combat pain points and improve the hiring experience.
• Support the PeopleSoft expert in prioritizing and implementing system changes based on pre-existing user research.
• Utilize UX expertise to design the most seamless and efficient hiring process for front and back-end users.
• Apply a UI style guide to create visual designs for all pages on the website within the PeopleSoft system and support testing, refinement, and implementation of those designs.
• Lead the implementation of UX and UI changes to the hiring website in collaboration with OCTO and the Department of Human Resources.
• Help set and achieve defined targets of impact by monitoring performance and helping course correct when needed.

Required Qualifications:

• 10+ years of planning, coordinating, and monitoring project activities.
• 10+ years of leading projects, ensuring compliance with established standards/procedures.
• 10+ years of professional-level experience in user experience, human-centered design, collaborative solution creation, visual communication, and implementation.
• 7+ years of experience in creative direction and design.
• 7+ years of experience in brand strategy and storytelling.
• 7+ years of experience in web and mobile UI/UX.
• 7+ years of experience in UI/UX for human services applications.
• Demonstrated ability to manage complex digital design and implementation projects in a government environment.
• Demonstrated ability conducting user research and translating raw data into insights.
• Experience facilitating workshops and other meetings with senior-level stakeholders.

Minimum Education/ Certification Requirements: Bachelor''''s Degree in IT or related field OR equivalent experience (Note: To meet the Master level position requirement, 16 years of experience AND a Bachelor''''s degree or equivalent is required).