Associate Application Support

• Posted 60+ days ago • Updated 3 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Application Support
Production Support
IT Service Management
Change Management
Trading
Management
Systems Analysis
Grafana
Splunk
Dashboard
Development Testing
ITIL
Linux
Unix
Microsoft Windows
Operating Systems
Analytical Skill
Problem Solving
Conflict Resolution
Multitasking
Communication
Scripting
Python
Shell
Computer Networking
Data Flow
FX
SQL
Financial Information eXchange
Git
JIRA

Summary

{"description": " Job Description

Role Overview
This position performs a Level 2 Production Support role within Market Operations, ensuring the stability and daily operations of BGC's trading applications. The role supports trading activity across Credit, Rates, and FX, while also participating in core IT service management processes including Incident, Problem, and Change Management.

Responsibilities

Responsibilities:

Monitor trading systems and respond to production issues across platforms in Credit, Rates, and FX.
Communicate with internal teams and external clients, providing timely updates and managing expectations through to resolution.
Troubleshoot application and connectivity issues by reviewing logs, monitoring dashboards, and performing basic system analysis.
Use internal tools such as Grafana, Splunk, and system dashboards to track platform health and investigate alerts.
Support and monitor scheduled jobs and automation tasks.
Assist with software releases, including environment checks and post-deployment validation.
Work closely with development, QA, infrastructure, and business teams to maintain production stability.
Follow ITIL-aligned processes for incidents, changes, and problem resolution.

Qualifications

Qualifications:

Familiarity with Linux/Unix and Windows operating systems.
Strong analytical and troubleshooting ability with a problem-solving mindset.
Ability to multitask and prioritize effectively in a fast-paced environment.
Effective verbal and written communication skills for interacting with both technical and business teams.
Exposure to scripting languages (Python or Shell) is a plus.
Basic understanding of networking concepts such as latency, connectivity, and data flow.
Interest or foundational knowledge in Credit, Rates, or FX products.

Experience with SQL, FIX protocol, Git, or JIRA is beneficial but not required.", "salary_raw": "Row(double=None, string=None)"}

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90922487
Position Id: 23602058
Posted 30+ days ago

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