UC Project Manager

Job#: 3020689

Job Description:
Remote Unified Communications (UC) Project Manager

Location: Remote

Pay: $50/hr to $60/hr

Overview

We are seeking an experienced Unified Communications (UC) Project Manager to lead the delivery of complex, multi-site UC and collaboration projects for enterprise and public-sector customers. This role is responsible for driving end-to-end project execution across voice, video, contact center, and collaboration platforms while ensuring exceptional customer experience and alignment with service delivery framework.

The ideal candidate brings deep experience managing UC deployments within an MSP environment, excels at cross-functional coordination, and thrives in a fast-paced, customer-centric setting.
Key Responsibilities
Project Leadership & Delivery

• Own full lifecycle management of UC projects, including kickoff, planning, execution, testing, and closeout.
• Manage deployments across technologies such as Cisco UC, Microsoft Teams Voice, Zoom, Webex, and contact center platforms.
• Coordinate internal engineering teams, field technicians, provisioning, and third-party vendors.
• Develop and maintain detailed project plans, schedules, and resource allocations.
• Ensure all deliverables meet quality standards and customer expectations.

Customer Engagement

• Serve as the primary point of contact for customers throughout the project lifecycle.
• Lead customer meetings, status updates, and executive-level communications.
• Translate customer requirements into actionable technical and operational tasks.
• Manage customer expectations, scope, and change requests.

Operational Excellence

• Ensure projects adhere to PMO processes, documentation standards, and governance.
• Track project financials, including budgets, forecasts, and margin protection.
• Identify risks and issues early, driving mitigation strategies and escalation when needed.
• Maintain accurate project documentation, including SOW alignment, change orders, and acceptance criteria.

Cross-Functional Collaboration

• Partner closely with UC engineers, solution architects, service delivery managers, and account teams.
• Coordinate with NOC, SOC, logistics, and provisioning teams to ensure seamless execution.
• Support handoff to Managed Services for ongoing support after project completion.

Required Qualifications

• 5+ years of project management experience within an MSP, VAR, or UC-focused technology integrator.
• Strong understanding of UC technologies such as:
  • Cisco Collaboration (CUCM, Unity, Webex)
  • Microsoft Teams Voice / Direct Routing
  • Contact Center platforms (Cisco UCCX/UCCE, Webex Contact Center, NICE, etc.)
• Proven ability to manage multiple concurrent projects in a fast-paced environment.
• Excellent communication, customer-facing, and stakeholder-management skills.
• Experience with project management tools (Smartsheet, MS Project, Jira, etc.).
• Strong understanding of SOWs, change orders, and project financials.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.