Automation Architect

Job Summary

We are seeking a customer-facing Senior Solutions Architect with expertise in Agentic AI, IT automation, and enterprise workflow platforms such as Aisera AskIT, Krsip.ai, Yellow.ai, Automation Anywhere, or similar AI-driven automation technologies. This role will partner closely with Sales, Customer Success, and enterprise customers to design and deliver AI-powered automation solutions that improve operational efficiency, employee experience, and IT service management outcomes.

The ideal candidate combines strong technical architecture skills with executive-level communication, consultative selling experience, and hands-on implementation expertise across AI, automation, cloud, and ITSM ecosystems.

Key Responsibilities

• Partner with Sales teams during customer engagements, workshops, demos, and solution discussions.
• Design and architect enterprise Agentic AI and automation solutions aligned to customer business objectives.
• Lead technical discovery sessions and translate customer requirements into scalable solution architectures.
• Support deployments and integrations involving ITSM, HR, CRM, knowledge management, and workflow automation platforms.
• Provide expertise in AI-driven service desk automation, virtual agents, workflow orchestration, and self-healing operations.
• Work directly with customers to drive adoption, value realization, and operational transformation initiatives.
• Collaborate with engineering and product teams to communicate customer feedback and enhancement opportunities.
• Assist with RFPs, solution proposals, architecture documentation, and executive presentations.
• Support integrations with platforms such as ServiceNow, Freshworks, Microsoft Teams, Salesforce, Azure, AWS, and enterprise collaboration tools.
• Serve as a trusted advisor to both technical and executive stakeholders.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field.
• 10+ years of experience in enterprise architecture, automation, AI platforms, or pre-sales consulting roles.
• Strong hands-on experience with AI automation platforms such as Aisera, Automation Anywhere, ServiceNow AI, or similar technologies.
• Experience integrating enterprise systems including ITSM, CRM, identity management, and collaboration platforms.
• Strong understanding of Agentic AI, conversational AI, workflow orchestration, and automation frameworks.
• Experience with AWS and/or Microsoft Azure cloud environments.
• LLM / GenAI Engineering: Advance Prompt Engineering, Model selection & routing and RAG pipeline
• Designing end-to-end AI platforms, multi-agent enterprise workflows and driving AI adoption strategy
• Strong customer-facing presentation, communication, and consulting skills.
• Experience supporting enterprise sales cycles and working alongside account executives and customer success teams.
• Ability to communicate effectively with both technical teams and executive leadership.
• Strong troubleshooting, solution design, and integration experience.

Preferred Qualifications

• Experience with enterprise observability, IT operations, or digital employee experience platforms.
• Preferred certification Azure AI (AI‑102 / AI‑300 path), AWS AI / ML certifications, Google AI / Vertex AI
• Familiarity with CRM / ERP / M365 / third party SaaS integration
• Familiarity with REST APIs, scripting, automation workflows, and integration frameworks.
• Knowledge of AI governance, security, and enterprise operational best practices.
•  Experience in LLM operations with CI/CD pipeline, evaluation and monitoring
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Key Competencies

• Customer engagement and executive communication
• Solution architecture and consultative selling
• AI and automation strategy
• Cross-functional collaboration
• Enterprise integration expertise
• Problem-solving and innovation mindset