SAP CRM & SD (Order-to-Cash)

Job Title: SAP  CRM & SD (Order-to-Cash)
Location: Santa Clara, CA (Onsite 5 days)

Job Summary
We are seeking an experienced SAP Functional Consultant with deep expertise in SAP CRM and SAP SD, specializing in Order-to-Cash (O2C) processes.

The role requires strong functional knowledge across SAP ECC

hands-on exposure to SAP Fiori, and the ability to work closely with business stakeholders in Hi-tech or discrete manufacturing environment.

S/4HANA exposure is a strong plus.

Key Responsibilities
• Lead functional design, configuration, and support for SAP CRM and SAP SD
• Own and optimize end-to-end Order-to-Cash (O2C) processes, including:
o Opportunity to Order
o Order Management
o Pricing & Rebates
o Contracts
o Billing & Invoicing
o Returns & Credit Management
• Engage with business stakeholders to gather requirements and translate them into functional solutions
• Configure and support solutions in SAP ECC landscapes
• Collaborate with technical teams on enhancements, interfaces, reports, and integrations
• Support and enable SAP Fiori applications, including functional validation and UAT coordination
• Participate in testing phases (Unit, SIT, UAT) and ensure timely defect resolution
• Provide post-go-live support and continuous process improvement recommendations
• Develop functional documentation, business process flows, and end-user training materials

Required Qualifications
• Bachelor’s degree in information systems, Engineering, or related field
• 15+ years of hands-on SAP Functional experience
• Strong expertise in:
o SAP CRM
o SAP SD
o Order-to-Cash (O2C) processes
• Proven experience working with SAP ECC
• Functional experience with SAP Fiori apps
• Strong business process knowledge, preferably in:
o Semiconductor equipment manufacturing, or
o Discrete manufacturing environments
• Excellent communication skills, with the ability to:
o Interact effectively with business users and IT teams
o Explain complex SAP concepts to non-technical stakeholders
o Lead workshops and requirement discussions

Nice-to-Have Skills
• Exposure to or project experience with SAP S/4HANA
• Experience supporting ECC to S/4HANA transformation initiatives
• Understanding of CRM–SD–FI integration points
• Prior experience in high-tech or manufacturing-driven organizations

Soft Skills
• Strong analytical and problem-solving abilities
• Excellent verbal and written communication skills
• Strong stakeholder management and business partnering capability
• Ability to work independently in a fast-paced, onsite/hybrid environment