Help Desk
Stellar Professionals LLC
Dice Job Match Score™
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Job Details
Skills
- Windows
- Active Directory
- Servicenow
- Desktop
- Helpdesk
- Technician
- Ticketing
Summary
Job Opportunity: Help Desk Technician
Location: Middletown, CT (100% Onsite)
Work Schedule: Full-Time, Monday Friday (8:00 AM 5:00 PM, EST)
Openings: 1
We are seeking a detail-oriented Help Desk Technician to provide Level 1 technical support, troubleshoot user issues, and manage user accounts/system administration forms. If you have a customer-first mindset and strong technical troubleshooting skills, we want to hear from you!
Key Responsibilities
- Provide responsive telephone, remote, and face-to-face Level 1 technical support.
- Process and maintain user administration forms (moves, adds, changes) with high attention to detail.
- Follow strict protocols to create and modify user accounts across various systems.
- Escalate complex issues to higher-level support teams as necessary.
Required Skills & Qualifications
Must-Have:
- Experience: Minimum 1+ year of experience in PC hardware/software installation and end-user support.
- Core Technical Skill: Proficient with Microsoft Active Directory (User Administration).
- Software: Proficient with Microsoft Office / Office 365.
- Soft Skills: Excellent verbal and written communication, strong teamwork, and a quick learning ability.
Highly Desirable (Pluses):
- Experience with Windows 10 & 11.
- Experience with Device Management, Device Imaging, and Hardware Troubleshooting.
Role Requirements
- Location: Must be local to Middletown, CT (100% Onsite).
- Compliance: Must pass comprehensive background checks (Local, State Police, FBI Fingerprint, and Child Protective Services) and drug screening.
- Physical & Logistics: Must possess a valid CT driver's license, be able to drive, and be able to lift up to 25 lbs.
- Dice Id: 91138038
- Position Id: 2026-11655
- Posted 12 hours ago
Company Info
Stellar Professionals LLC stands out in the industry, offering a distinctive fusion of over 15 years of seasoned Staffing professionals and a vibrant community of over 150,000 LinkedIn followers. Our AGILE Staffing services are tailored to assist businesses in finding the ideal talent for their projects. In contrast, our Client Acquisition Services are focused on securing more public/private sector projects. Our disruptive approach to staffing and business consulting, encapsulated in our motto 'Agility and Excellence,' truly sets us apart. Contact us today to explore how we can transform your business. Stellar Professionals has a proven track record of success, offering comprehensive capabilities and profound industry knowledge to help you tackle your organization's most intricate issues.
Since our establishment, we have consistently broadened our client base, with a burgeoning roster of returning and new clients each year. This steady expansion is a testament to the value and caliber of our services, instilling unwavering confidence in our potential clients. Many remarkable people want to do something significant but different. With over 15 years of experience in the Talent Acquisition and Staffing industry, we found that Staffing agencies spend a lot of money on Business Development and recruitment activities with low ROI. Therefore, we at Stellar Professionals LLC develop an innovative, cost-effective solution to help you build great Business partnerships and increase revenue.
Stellar Professionals LLC is currently accepting resumes for a variety of positions. Please review the database of positions that we are seeking to fill and contact us for additional information about any specific opportunity.
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