Machine Learning Ops Engineer, Brand Concierge

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

Join Adobe as a skilled and proactive Machine Learning Ops Engineer to drive the operational reliability, scalability, and performance of our AI systems! This role is foundational in ensuring our AI systems operate seamlessly across environments while meeting the needs of both developers and end users. You will lead efforts to automate and optimize the full machine learning lifecycle-from data pipelines and model deployment to monitoring, governance, and incident response.

What you'll Do

Model Lifecycle Management

• Manage model versioning, deployment strategies, rollback mechanisms, and A/B testing frameworks for LLM agents and RAG systems.
• Coordinate model registries, artifacts, and promotion workflows in collaboration with ML Engineers

Monitoring & Observability

• Implement real-time monitoring of model performance (accuracy, latency, drift, degradation).
• Track conversation quality metrics and user feedback loops for production agents.

CI/CD for AI

• Develop automated pipelines for timely/agent testing, validation, and deployment.
• Integrate unit/integration tests into model and workflow updates for safe rollouts.

Infrastructure Automation

• Provision and manage scalable infrastructure (Kubernetes, Terraform, serverless stacks).
• Enable auto-scaling, resource optimization, and load balancing for AI workloads.

Data Pipeline Management

• Craft and maintain data ingestion pipelines for both structured and unstructured sources.
• Ensure reliable feature extraction, transformation, and data validation workflows.

Performance Optimization

• Monitor and optimize AI stack performance (model latency, API efficiency, GPU/compute utilization).
• Drive cost-aware engineering across inference, retrieval, and orchestration layers.

Incident Response & Reliability

• Build alerting and triage systems to identify and resolve production issues.
• Maintain SLAs and develop rollback/recovery strategies for AI services.

Compliance & Governance

• Enforce model governance, audit trails, and explainability standards.
• Support documentation and regulatory frameworks (e.g., GDPR, SOC 2, internal policy alignment).

What you need to succeed

• 3-5+ years in MLOps, DevOps, or ML platform engineering.
• Strong experience with cloud infrastructure (AWS/Google Cloud Platform/Azure), container orchestration (Kubernetes), and IaC tools (Terraform, Helm).
• Familiarity with ML model serving tools (e.g., MLflow, Seldon, TorchServe, BentoML).
• Proficiency in Python and CI/CD automation (e.g., GitHub Actions, Jenkins, Argo Workflows).
• Experience with monitoring tools (Prometheus, Grafana, Datadog, ELK, Arize AI, etc.).

Preferred Qualifications

• Experience supporting LLM applications, RAG pipelines, or AI agent orchestration.
• Understanding of vector databases, embedding workflows, and model retraining triggers.
• Exposure to privacy, safety, and responsible AI principles in operational contexts.
• Bachelor's or equivalent experience in Computer Science, Engineering, or a related technical field.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $151,800 -- $265,350 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

In California, the pay range for this position is $183,300 - $265,350

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

There is no deadline to apply to this job posting because Adobe accepts applications for this role on an ongoing basis. The posting will remain open based on hiring needs and position availability.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

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