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NOC Network Analyst

Newark, NJ, US • Posted 2 hours ago • Updated 2 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Network Layer
Network Design
Technical Support
Mentorship
Collaboration
Network Operations
SolarWinds
NMS
Network Administration
ITIL
Workflow
Computer Networking
TCP/IP
Telnet
Secure Shell
DNS
Dragon NaturallySpeaking
DHCP
VLAN
Routing
CompTIA
Network+
Documentation
Network Monitoring
Routers
Switches
Standard Operating Procedure
Network
MEAN Stack
Repair
Recovery
Network Engineering
Training
Professional Development
NOC

Summary

Company Description

Job Description

Job title: Network Analyst (NOC Analyst L3)
Location: Newark, NJ
Work Type: Hybrid (3 days onsite / 2 days remote)
Mode of Interview: Phone and In-Person

Position Overview

The Level 3 NOC Analyst is responsible for monitoring, maintaining, and troubleshooting the health of the organization's network infrastructure and systems. This role involves providing advanced technical support and resolving network issues while acting as an escalation point for Level 1 and Level 2 analysts. The analyst will also provide mentorship, collaboration, and the ability to isolate availability and performance issues leading to site outages as they occur.

Required Skills

3+ years of advanced experience in network operations, technology, and support.
3+ years of experience with SolarWinds or similar NMS (Network Management Systems) toolsets as a Power User.
3+ years of knowledge of ITIL processes, best practices, and workflows.
Clear understanding of networking protocols and technologies including:
- TCP/IP, TELNET, SSH, TRACEROUTE
- DNS, DHCP, VLANs
- Routing and Switching
Certifications such as CompTIA Network+ or equivalent are a plus.
Relocation Requirement: If the candidate resides more than 1 hour from the client site, they must be willing to relocate.

Key Responsibilities

Monitor network devices and infrastructure, responding to alerts and incidents.
Perform diagnostics and escalate issues to Level 3 support or other teams as needed.
Create, log, and track incident tickets, ensuring accurate documentation and timely response.
Utilize network monitoring tools to proactively monitor network health and device availability.
Troubleshoot routers and switches, acting as a conduit to the network engineering team.
Maintain keen awareness of NOC Standard Operating Procedures (SOPs) and Runbooks.
Demonstrate a clear understanding of NJ Transit's network topology to quickly isolate problems and minimize Mean Time to Repair (MTTR).
Act as the lead analyst to identify, isolate, and restore services to remote locations.
Serve as a senior team member, working collaboratively and acting as a gatekeeper to the network engineering group.
Participate in ongoing training and professional development to remain current with technologies.
Maintain flexibility to work alternate shifts when required, including nights, weekends, and holidays.
Perform additional responsibilities as outlined by the NOC Shift Supervisor.

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10516067
Position Id: 3764c140ecf651c3bc34fd8719fd0054
Posted 2 hours ago

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