Senior Manager, Data Analytics and Operations - Health Analytics Solutions (HAS) (Remote)

Job Description

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It's about providing clarity and hope.

The Senior Manager, Data Analytics and Operations is responsible for the day-to-day execution and tactical implementation of data analytics initiatives within the Health Analytics Solutions (HAS) team. This role serves as a key operational leader, managing analytics workflows, overseeing data pipeline operations, and ensuring the delivery of high-quality analytics products to internal and external customers. The Senior Manager will work closely with the Senior Director to translate strategic objectives into actionable deliverables while leading a team of data analysts and coordinating cross-functional activities.

Responsibilities

Data Operations Management:

Oversee daily operations of data analytics pipelines, ETL processes, and data quality monitoring
Manage production schedules for recurring analytics deliverables and customer reports
Implement and maintain standard operating procedures for data analytics workflows
Troubleshoot and resolve data pipeline issues, ensuring minimal disruption to operations
Coordinate with IT and data engineering teams on infrastructure and technical requirements

Team Leadership and Development:

Directly manage and mentor a team of 3-5 data analysts and associate data scientists
Conduct regular 1:1s, performance reviews, and career development planning
Assign tasks, set priorities, and monitor team workload to ensure timely delivery
Foster a collaborative team environment and promote knowledge sharing
Identify training needs and facilitate skill development opportunities

Analytics Delivery and Quality Assurance:

Ensure timely and accurate delivery of analytics products to customers and stakeholders
Implement quality control processes for data validation and report accuracy
Review and approve team deliverables before customer release
Manage service level agreements (SLAs) and key performance indicators (KPIs)
Document analytics methodologies and maintain technical documentation

Customer Support and Engagement:

Serve as primary point of contact for day-to-day customer inquiries and requests
Coordinate with account management on operational aspects of customer engagements
Support customer onboarding processes and technical implementation
Gather feedback on analytics products and identify improvement opportunities
Prepare status reports and presentations on operational metrics

Project Coordination:

Lead tactical analytics projects from requirements gathering through delivery
Develop project plans, timelines, and resource allocation for team initiatives
Track project milestones and proactively identify and mitigate risks
Coordinate with cross-functional teams (IT, operations, sales) on project dependencies

Experience with collaborating and engaging with corporate IT for provision of support and maintenance is particularly important.
Report project status to Senior Director and escalate issues as needed

Process Improvement:

Identify opportunities to automate routine analytics tasks and improve efficiency
Implement best practices for code management, version control, and documentation
Participate in the evaluation and adoption of new analytics tools and technologies
Streamline workflows to reduce turnaround time and increase productivity
Identify and champion the development of new capabilities and enhancements to analytics capabilities and infrastructure.

Management Responsibilities:

Build, lead, and develop a high-performing team of data analysts
Provide ongoing coaching, feedback, and professional development opportunities
Conduct performance evaluations and support career progression
Manage workload distribution and resource allocation
Foster inclusive team culture aligned with Quest values

Qualifications

Preferred Work Experience:

7+ years of experience in data analytics or business intelligence roles
3+ years of people management experience with demonstrated success in team development
Experience with cloud data platforms (AWS, Azure, or Google Cloud Platform)
Background in pharmaceutical market access, patient services, or specialty pharmacy
Experience with HIPAA compliance (both Safe Harbor and statistical de-identification) and handling PHI/PII data

Experience or understanding of statistical de-identification principles and tokenization software.

Physical and Mental Requirements:

Ability to sit for extended periods while working on computer
Visual acuity for computer screen work and data analysis
Mental concentration for extended periods analyzing complex data
Ability to work under pressure and meet tight deadlines
Capacity to multitask and manage competing priorities

Knowledge, Skills, and Abilities:
Technical Skills:

Strong proficiency in SQL and experience with relational databases (e.g., Snowflake, SQL Server, Oracle)
Advanced skills in Python or R for data manipulation, analysis, and automation
Experience with data visualization tools (e.g., Tableau, Power BI, or similar)
Knowledge of ETL/ELT tools and data pipeline orchestration (e.g., Matillion (preferred), Airflow, dbt)
Experience with version control systems (Git) and CI/CD practices

Leadership & Management:

Strong people management and team development skills
Excellent project management with ability to manage multiple priorities simultaneously
Ability to motivate, develop, and retain talented analytics professionals

Communication & Collaboration:

Excellent communication skills with ability to explain technical concepts to non-technical audiences
Strong presentation skills for both technical and business audiences
Proven ability to work effectively with cross-functional teams
Customer-focused mindset with commitment to quality service delivery

Responsibilities include:

Hiring, onboarding, and training team members
Setting performance objectives and conducting regular evaluations
Providing coaching, mentoring, and career development guidance
Managing workload distribution and resource allocation
Building team capabilities and fostering professional growth

Bachelor's degree in Data Science, Statistics, Computer Science, Analytics, or related quantitative field required

Master's degree in Data Science, Statistics, Computer Science, Analytics, or related quantitative field preferred

Primarily remote/office environment with standard business conditions. Extended periods of computer use in office or home office setting. May require occasional work during non-standard hours to support critical deliverables or system maintenance. Virtual meeting environment with cross-time zone collaboration.

About the Team

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.