Operations Technician

Remote in Charlotte, NC, US • Posted 21 hours ago • Updated 9 hours ago

Contract W2

On-site

Motion Recruitment Partners, LLC

Fitment

Dice Job Match Score™

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Job Details

Skills

Network Design
Sonet
DWDM
ROADM
Element Management System
EMS
Operations Support Systems
Inventory
Provisioning
Presentations
Microsoft Office
Business Management
Customer Service
Technical Support
Network Operations
Documentation
Network
Management
Repair
SAP BASIS

Summary

Our client is looking for an Operations Technician for a 12-month contract and will be working remotely.

Join the team at this advanced technology communications provider that's been around for nearly a century and be part of a mission to improve people's opportunities by connecting them to the power of the digital world.

Contract Duration: 12 Months
Required Skills & Experience

Knowledge and experience in network architecture of Transport network services and systems.
Basic knowledge of SONET and DWDM/ROADM technology platforms, including lower-level applications and associated technologies and configurations.
Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems is a plus
Proficiency in interpersonal communications, particularly with up and downstream personnel at all company levels.
Effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite

Desired Skills & Experience

Industry certifications (Business Management or Technical Certification)
Awards for operational or customer service excellence.
Experience working as a technical support analyst/specialist.
Experience working in a Network Operations Center.

What You Will Be Doing Daily Responsibilities

Maintain excellent acknowledgement and response time to alarms and customer calls.
Provide quality documentation of network failures and maintenance activity.
Establish factual data to allow management and vendors to understand the problem and prevent recurrence.
Analyze, diagnose, sectionalize, isolate, and resolve trouble situations.
Manage and correlate multiple trouble reports.
Communicate with internal customers and others in a repair situation.
Provide Tier I support in platforms supported
Interact with all Tier repair teams. Initiate internal/external escalations, as necessary.
Provide follow up and closure of assigned trouble tickets
Works in 24x7 environment and may need to work evenings, nights and/or weekends and holidays

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10105282
Position Id: 865044
Posted 21 hours ago

Company Info

About Motion Recruitment Partners, LLC

Motion Recruitment delivers IT Talent Solutions for Contract, Direct Hire, Managed Solutions and Statement of Work to all of North America from our 21 delivery centers. Our high-touch, specialized, team-based recruitment model’s success is proven through our exemplary track record in filling the most challenging IT positions for startup and enterprise clients alike. Our hyper-specialized tech focus results in a truly consultative approach for both our clients and candidates, within our recruiting areas of expertise: Software, Mobile, Data, Infrastructure, Cybersecurity, Product + UX and Functional.

Motion also delivers IT Consulting Solutions through the Motion Consulting Group (MCG) that create true digital transformation for IT projects in Agile Development & Coaching, DevOps & DevSecOps Solutions, and Managed Services for IT Operations.

We’re also the proud creators of Tech in Motion and the Timmy Awards, our North American community platform, events series and award program that connects over 250,000 tech enthusiasts to meet, learn, and innovate.

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