Genesys Cloud Engineer

Role : Genesys Cloud Engineer

Location: Hybrid (Charlotte, NC) Preference for Local Candidates

About the Role

We are seeking a skitied Software Engineer to join the innovative Digital Voice team at Duk Energy for a high-impact Genesys Cloud IVR migration project. This role focuses on developing middleware solutions that integrate Genesys Cloud with enterprise backands such as SAP, Oracle, and AWS. The ideal candidate will have strong experience in API development, cloud services, and enterprise system integration. This hybrid role requires three days per week in the office, local candidates are highly preferred.

Key Responsibilities

Middleware Development: Design and implement integration components to connect Genesys Cloud IVR workflows with backend systems.

API Development: Build and maintain RESTful APIs and manage secure API gateways.

Serverless Functions: Develop AWS Lambda functions and manage integrations with AWS services (53, API Gateway).

Backend Integration: Connect middleware with SAP and Oracle systems using APIs and data transformation techniques.

DevOps: Devtiop and maintain CU/CD pipelines using Git hub actions and Jenkins

Inhastructure Automation: Use Tarraform for provisioning and configuration management.

Container Orchestration: Deploy and manage middleware services using Kubernetes.

Security & Access Management: Implement secure authentication and authorization for APIs and cloud services.

Agile Collaboration: Participate in daily scrums, sprint planning, and retrospectives.

INTERNAL

Required Qualifications

Strong proficiency in Java for middleware and microservices development.

Hands-on experience with Python for serverless computing.

Proven experience with AWS services (Lambda, API Gateway, 53).

Familiarity with SAP and Oracle integration methods.

Solid understanding of Terraform and Kubernetes.

Experience with RESTful API design and security best practices

Knowledge of CI/CD pipelines and DevOps principles.

Aple/Scrum experience.

Preferred Qualifications

Experience with Genesys Cloud APIs and IVR Integration

AWS certification (Solutions Architect or Developer).

Familiarity with message queues (Kafka, RabbitMQ, AWS SQS)

Knowledge of monitoring tools (CloudWatch, ELK stack),

Technical Skills

Languages: Java, Python

Cloud Platforms: AWS (Lambda, 53. API Gateway), Azure

Infrastructure: Terraform, Kubernetes, Docker

Tools & Frameworks: Spring Boot, Maven/Gradie, Git

Databases: Oracle, PostgreSQL

Methodologies: Agile, Scrum, DevOps