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Genesys Contact Center Cloud certified Tier III/ W2

Remote • Posted 1 hour ago • Updated 1 hour ago

Contract W2

24 Months

No Travel Required

Remote

Depends on Experience

Fitment

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Job Details

Skills

ACD
Genesys Cloud
Genesys
Genesys Cloud Certified
Genesys Center

Summary

Responsibilities

Lead solution architecture and technical design for Genesys Cloud features
Configure and optimize Genesys Cloud components
Design, build, and maintain integrations using Genesys Cloud APIs
Implement SSO and identity integrations
Support Workforce Engagement Management capabilities
Develop and maintain operational runbooks
Drive platform reliability and performance
Collaborate with application teams on CRM and case management integrations
Enable reporting and analytics
Provide technical leadership, standards, and mentorship
Coordinate with vendors/partners and Genesys Support

Requirements

Required Skills

General Abilities

5+ years of contact center engineering experience
Genesys Cloud certifications
Strong experience designing and implementing solutions using Genesys Cloud APIs
Proven ability to create technical designs
Experience with contact center telephony concepts
Working knowledge of cloud and security fundamentals
Experience supporting production systems
Excellent communication skills

Preferred Qualifications

Experience with Genesys Cloud digital channels
Experience with Genesys Cloud WEM
CRM integration experience
Programming/scripting experience
Experience with monitoring/observability tooling
ITIL Foundation

Core Technical Skills

Genesys Cloud: Architect, Admin, Routing/ACD, Trunks/Telephony, Users/Roles, Analytics/Reporting
APIs/Integration: REST, OAuth 2.0, webhooks/event streams, JSON, Postman
Identity & Security: SSO (SAML/OIDC), RBAC, secrets management concepts
Networking/Telephony: SIP, SBC, QoS, firewall basics
Operations: monitoring/alerting, incident triage, RCA, documentation/runbooks

Soft Skills & Leadership

Strong stakeholder management and consultative approach
Ability to prioritize work across multiple initiatives
Clear documentation habits
Mentorship mindset

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10312854
Position Id: 8974729
Posted 1 hour ago

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Genesys Contact Center Cloud certified Tier III/ W2

Dice Job Match Score™

Job Details

Skills

Summary

Responsibilities

Requirements

Required Skills

Preferred Qualifications

Core Technical Skills

Soft Skills & Leadership

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