HRIS Consultant with ServiceNow HRSD (This is not a servicenow developer job)

We are seeking a Senior HRIS Specialist with hands-on ServiceNow HR Service Delivery (HRSD) experience to support and enhance HR technology systems and employee service workflows.

The ideal candidate will have strong ServiceNow configuration and troubleshooting skills, an understanding of HR processes, and the ability to translate business requirements into effective system solutions. This individual will collaborate with HR, Payroll, IT, and technical teams to improve employee experiences, maintain system integrity, and support ongoing enhancements.

Key Responsibilities

• Configure, maintain, and support ServiceNow HRSD applications, including HR Case Management, Employee Center, HR Knowledge Management, HR Services, and Lifecycle Events.
• Troubleshoot HR cases, workflows, routing, assignments, notifications, approvals, and SLA issues.
• Maintain HR service catalogs, employee-facing content, knowledge articles, and self-service experiences.
• Gather business requirements and translate them into user stories, acceptance criteria, process flows, and configuration specifications.
• Develop and execute test scenarios, regression tests, and UAT; document defects and validate system enhancements.
• Investigate production incidents, identify root causes, resolve configuration and data issues, and escalate technical defects when necessary.
• Support ServiceNow reporting, dashboards, data exports, and HR operational metrics.
• Collaborate on integrations between ServiceNow HRSD and Workday.
• Maintain system documentation, SOPs, job aids, and support procedures.
• Follow established change management, testing, and release procedures.

Required Qualifications

• Bachelor's degree in a related field from an accredited institution.
• At least 5 years of progressively responsible, directly related experience.
• Hands-on experience supporting, configuring, or administering ServiceNow HRSD.
• Working knowledge of HR Case Management, Employee Center, HR Knowledge Management, HR Services, Lifecycle Events, and HR Tasks.
• Proficiency with ServiceNow configuration, including forms, fields, tables, workflows/flows, assignment groups, notifications, and access controls.
• Understanding of HR processes, including onboarding, offboarding, employee changes, benefits, leave, payroll inquiries, and employee relations.
• Experience with HR case management, troubleshooting, testing, and production support.
• Ability to translate business requirements into technical specifications and system enhancements.
• Strong analytical, communication, documentation, and problem-solving skills.
• Ability to work independently, manage competing priorities, and maintain confidentiality.

Preferred Qualifications

• Experience with ServiceNow HRSD and Workday integrations.
• Strong Excel skills and experience with ServiceNow reports and dashboards.
• Experience supporting HR technology implementations, enhancements, and releases.