Key Responsibilities
Serve as a subject matter expert for Shipment Tracking (SOAR), FourKites, and supply chain visibility solutions.
Lead requirements, process analysis, and enhancement efforts for SOAR initiatives.
Partner with transportation and logistics teams to improve shipment tracking accuracy, milestone visibility, alerting, and reporting.
Work closely with visibility vendors (e.g., FourKites) to identify issues, assess new features, support integration improvements, and manage solution enhancements.
Analyze upstream and downstream system impacts within visibility, TMS, WMS, and carrier integrations.
Lead Agile ceremonies including sprint planning, backlog refinement, standups, demos, and retrospectives.
Drive capacity planning and capacity prediction to ensure realistic sprint commitments.
Facilitate alignment among Product Owners, developers, and testers to ensure SOAR and visibility initiatives progress predictably.
Prepare and maintain clear, structured user stories and acceptance criteria that support visibility platform enhancements.
Execute comprehensive business analysis processes, including requirements elicitation and documentation.
Coordinate and lead UAT for SOAR, FourKites, and other visibility-related deliverables.
Support functional testing as required for visibility and SOAR enhancements.
Support production deployments, release activities, and post-deployment validation as needed.
Serve as liaison across IT, business stakeholders, and external partners.
Required Qualifications & Skills
10+ years of Business Analysis experience.
7 years of experience in Agile environments with user story and acceptance criteria development.
Strong analytical and project management skills.
Excellent communication skills with the ability to work across business and IT teams.
Proficiency with Microsoft Word, Excel, PowerPoint, Visio, Project, and Outlook.
Ability to work independently with minimal supervision.
Preferred Skills
Experience with SOAR, FourKites, Project44, or other shipment visibility tools.
Understanding of real-time tracking, carrier integrations, milestone events, shipment exceptions, and visibility analytics.
Education
Bachelor s degree in Computer Science, Business, Information Systems, or related field (preferred).
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