Senior End User Computing (EUC) Engineer

Job title:Senior End User Computing (EUC) Engineer

Location: Sunnyvale, CA (4 days onsite)

The Senior End User Computing (EUC) Engineer is responsible for defining and delivering the strategy, architecture, and transformation of clients end-user computing environment. This role focuses on modern workplace technologies, endpoint management, digital experience, virtualization, mobility, identity integration, and automation-ensuring a secure, scalable, and high-performing user environment across a global enterprise.

This position is part of the IT Global Infrastructure & Operations team based out of Sunnyvale.

In this role, you will have the opportunity to:

EUC Strategy & Architecture

• Define and own the enterprise EUC architecture roadmap spanning endpoint management, virtual desktops, mobility, collaboration, and digital experience.
• Lead modernization initiatives across Windows, macOS, mobile platforms, and virtual desktop environments (VDI/DaaS).
• Establish architecture principles for secure, scalable, and user-centric workplace computing aligned with enterprise IT strategy.
• Drive alignment with Identity, Security, Network, and Cloud architectures to ensure cohesive end-to-end user experience.

Modern Workplace Transformation

• Lead transformation programs such as:
  • Device lifecycle modernization (Autopilot / zero-touch provisioning)
  • UEM migration (e.g., SCCM Intune / modern management)
  • VDI/DaaS optimization (e.g., Azure Virtual Desktop, Citrix, VMware Horizon)
• Enable hybrid work capabilities with seamless, secure, and high-performance user access from any location.
• Drive digital employee experience (DEX) improvements through analytics, telemetry, and automation.

Platform Engineering & Endpoint Management

• Architect and govern endpoint platforms including:
  • Microsoft Intune / Endpoint Manager
  • SCCM / Configuration Manager (co-management scenarios)
  • Jamf or macOS management platforms
• Define standards for:
  • OS builds and patch management
  • Application packaging and deployment
  • Device compliance and configuration baselines
• Enable automation through PowerShell, Graph API, and orchestration frameworks.

Identity, Security & Compliance Integration

• Partner with security and identity teams to embed:
  • Zero Trust principles
  • Conditional Access and device posture enforcement
  • Endpoint security (Defender, EDR/XDR integration)
• Ensure EUC platforms comply with enterprise security, regulatory, and data protection policies.
• Drive integration with IAM platforms (Azure AD / Entra ID, MFA, SSO).

Application Delivery & User Experience

• Architect application delivery models including:
  • Native install, virtualized apps, and cloud-based SaaS delivery
• Optimize application performance and user experience across physical and virtual environments.
• Lead self-service enablement via modern catalogs and automation.

Operational Excellence & Governance

• Define EUC operating model, governance frameworks, and service standards.
• Establish KPIs for:
  • Device health
  • User experience
  • Patch compliance
  • Service performance
• Drive continuous improvement, automation, and cost optimization across EUC services.

Stakeholder Engagement & Leadership

• Partner with Infrastructure, Security, Service Desk, and Business units to align EUC strategy with organizational goals.
• Translate technical architecture into business value and measurable outcomes.
• Mentor engineers and lead design reviews, technical standards, and best practices.
• Communicate risks, dependencies, and roadmap progress to leadership.

The essential requirements of the job include:

• Bachelor's degree in information technology, Computer Science, or related field
• 10+ years of experience in End User Computing, Workplace Engineering, or Infrastructure Architecture
• Strong expertise in:
  • Endpoint management (Intune, SCCM, Jamf)
  • VDI/DaaS platforms (Azure Virtual Desktop, Citrix, VMware Horizon)
  • Identity integration (Azure AD / Entra ID)
• Proven experience leading enterprise-scale EUC transformation programs
• Deep understanding of:
  • Modern device management and co-management models
  • OS lifecycle management, patching, and compliance
  • Digital workplace and user experience optimization
• Strong architectural, analytical, and stakeholder engagement skills
• Excellent communication skills with the ability to connect technology decisions to business outcomes

Preferred Qualifications:

• Certifications in:
  • Microsoft Endpoint Manager / Intune
  • Azure Solutions Architect / Workplace Analytics
  • Citrix / VMware EUC certifications
• Experience with:
  • DEX tools (e.g., Nexthink, Lakeside, Aternity)
  • Automation and scripting (PowerShell, Python)
  • Zero Trust and endpoint security frameworks
• Experience working in global, regulated enterprise environments

Familiarity with ITSM platforms (e.g., ServiceNow) for EUC service integration