Head of Strategic Accounts/ Client Partner (IT Services)

Job Title: Head of Strategic Accounts / Client Partner (IT Services)

Location: Boston, MA

About the Role

We are seeking a Head of Strategic Accounts / Client Partner to own and grow a portfolio of key enterprise clients. This role is responsible for driving account expansion, strengthening executive relationships, and aligning delivery with business outcomes.

This is a high-impact, revenue-owning role focused on account growth (farming), not pure hunting.

Key Responsibilities

Account Ownership & Growth

• Own P&L responsibility for assigned enterprise accounts
• Drive year-over-year revenue growth through upselling and cross-selling services
• Identify and develop new opportunities across business units and stakeholders
• Build multi-threaded relationships across IT, business, and executive leadership

Client Relationship Management

• Act as the primary executive point of contact for clients
• Establish trusted advisor relationships with CIOs, IT leaders, and business stakeholders
• Lead regular business reviews (QBRs, strategic roadmap discussions)
• Ensure high levels of client satisfaction and long-term retention

Sales & Delivery Alignment

• Partner closely with delivery, recruiting, and leadership teams to ensure successful execution
• Ensure proposals are aligned with delivery capabilities and margin expectations
• Proactively manage risks, escalations, and client expectations
• Drive offshore/onshore optimization strategies where applicable

Financial & Operational Ownership

• Manage account-level forecasting, pipeline, and reporting
• Ensure margin targets are met or exceeded
• Monitor utilization, billing, and overall account health
• Contribute to pricing strategy and contract negotiations

Qualifications

• 10+ years of experience in IT services / consulting sales or account management
• Proven experience managing and growing large enterprise accounts ($3M+ portfolio preferred)
• Strong understanding of enterprise IT environments (SAP, cloud, cybersecurity, or infrastructure services preferred)
• Demonstrated ability to expand accounts through cross-sell and upsell strategies
• Experience working closely with delivery and operations teams
• Excellent executive communication and stakeholder management skills

Preferred Background

• Experience with global delivery models (onshore/offshore)
• Prior roles such as:
• Client Partner
• Account Director
• Engagement Director
• Background in organizations such as large IT services firms or high-growth consulting companies

Compensation

• Competitive base salary + performance-based bonus
• Total compensation aligned with experience and account ownership scope
• Strong upside tied to account growth and performance

Why Join Us

• Opportunity to own and scale strategic enterprise accounts
• Direct impact on company growth and client success
• Collaborative environment bridging sales, delivery, and leadership
• High visibility with leadership team and clients enterprise relationships.