Leidos was awarded U.S. Air Force Cloud One Architecture and Common Shared Services contract and is currently seeking a Service Desk Manager supporting AWS, Azure, Google, and Oracle clouds. This is an exciting opportunity to use your experience help modernize a leading, global-scale multi-cloud environment in support of a critical mission, supporting USAF system resiliency, security, and cost effectiveness.
Location: This position will be on-site at Hanscomb AFB in Bedford, MA.
Primary Responsibilities Could Include: - Manage service desk based on industry leading standards
- Lead a group of 5-15 Help Desk
- Prioritize and resolve IT concerns and escalate as needed
- Participate in initiatives to reduce the number of human service desk interactions needed over time
- Provide support across multiple channels (e.g., phone, chat, self-service portals)
- Participate in initiatives to provide self-service capabilities to the maximum extent possible for customers
- Manage 24/7/365 Service Desk for C1 services and support operations
- Support testing/validation as needed
- Document processes/lessons learned and maintain service desk records
- Provide health and status monitoring
- Document and communicate outage information to co-workers and customers
Technical Leadership - Partner with business stakeholders to understand requirements and translate them into technical solutions
- Present recommendations to executive leadership
- Mentor, guide and supervise teams for related activities
- Lead reviews and provide guidance on complex technical decisions
- Prepare detailed technical documentation to support development and operational processes
- Collaborate with team members and provide mentorship to junior staff, fostering a learning environment
- Act as the Service Desk manager to assess employee performance, hire new employees, and ensure compliance with corporate training requirements
Minimum Qualifications - Bachelor's and five (5) years or more of experience; Master's and three (3) years or more of experience. Additional experience may be accepted in lieu of degree.
- 2+ years of previous experience supervising teams and/or projects
- Interim Secret clearance required to start; Ability to obtain Secret clearance required to maintain employment
- Certifications: CompTIA Security+ or equivalent (IAT-2)
Preferred Qualifications - Experience with USAF Cloud One or Platform 1
- Experience with Knowledge Management
- Cloud certifications in AWS, Azure, Google, or Oracle clouds
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
Original Posting:January 23, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:Pay Range $82,550.00 - $149,225.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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