Job#: 3058597 Job Description: Cloud Operations Engineer
Location: Tampa, Florida (Hybrid)
Alternate Location: Coppell, Texas
Role Overview
This Site Reliability Engineering role focuses on Cloud Operations within production AWS environments. The successful candidate will lead incident troubleshooting, apply change authority in production, and maintain high system availability. This opportunity involves utilizing agentic coding tools to develop AI-based solutions for Cloud Operations.
Key Responsibilities
- Maintain the alert inventory across CloudWatch, Grafana, and Datadog to ensure every alert ties to a runbook and a defined firing condition.
- Lead incident troubleshooting and resolution across multiple cloud and hybrid environments.
- Apply change authority in production by reviewing Terraform plans, reconciling drift, and validating service health post-deployment.
- Codify manual changes made during incidents back into the owning repository within established SLAs.
- Build pipeline gates, policy-as-code checks, and drift detection to automate routine changes.
- Certify services as operable by independently executing runbooks and documenting missing or broken elements.
- Drive problem records to verified closure to eliminate repeat failure classes, including database, connectivity, certificate expiry, and capacity issues.
- Raise security findings with consuming teams proactively to prevent potential exposures.
- Develop AI-based solutions for Cloud Operations using agentic coding tools such as Amazon Kiro.
Required Qualifications
Education: Bachelor's degree preferred or equivalent professional experience.
Experience: Minimum of 5 years of related experience in cloud operations or site reliability engineering, ideally within a regulated or financial services environment.
Technical Skills: Deep knowledge of AWS in production (EC2, Auto Scaling groups, EKS, S3, RDS, VPC, IAM, multi-account Organizations) and strong diagnostic skills across VPC routing, security groups, network ACLs, DNS, and hybrid paths. Proficiency in infrastructure as code using Terraform, CI/CD pipelines, and source control workflows is required. Operating system expertise must include Linux administration (systemd, process management, disk, memory, networking stack). Automation proficiency requires Python, Bash, YAML, JSON, and working knowledge of applied AI through agentic coding tools like Kiro or Claude Code.
Preferred Qualifications
- Experience operating in a regulated or financial services environment.
- Knowledge of configuration management tools such as Chef or Ansible, golden images, and instance bootstrap patterns.
- Windows Server administration skills.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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