A financial services organization in Vienna, Virginia is seeking a Software Asset Management Analyst for a hybrid role focused on administering and optimizing ServiceNow SAM Pro, supporting software license compliance, and improving software asset governance and reporting.
About the Opportunity:
Responsibilities:
Administer, maintain, and optimize ServiceNow Software Asset Management (SAM Pro) capabilities.
Manage the software asset lifecycle, including procurement, deployment, utilization, reclamation, renewals, retirement, and end-of-life activities.
Maintain software products, software models, entitlements, license records, contracts, and renewals within ServiceNow.
Monitor software license compliance, utilization, and entitlement data to identify risks and optimization opportunities.
Perform software license reconciliation, data validation, inventory analysis, and reporting to ensure accurate software asset records.
Qualifications:
5+ years of experience in Software Asset Management, including hands-on experience with ServiceNow SAM Pro, software license management, compliance, and asset lifecycle processes
Bachelor's degree in Information Technology, Business Administration, Finance, or a related field
Demonstrated experience supporting enterprise Software Asset Management programs and processes
Hands-on experience administering, configuring, or optimizing ServiceNow Software Asset Management (SAM Pro)
Strong knowledge of software asset lifecycle management, including procurement, deployment, utilization, reclamation, renewals, and retirement
Comprehensive understanding of software products, software models, entitlements, license management, software contracts, renewals, and end-of-life processes
Working knowledge of software licensing, compliance requirements, and license reconciliation processes
Experience with enterprise endpoint management and discovery tools such as Microsoft SCCM, JAMF, or similar platforms
Experience developing and analyzing reports, dashboards, KPIs, and operational metrics within ServiceNow or related reporting tools
Strong analytical skills with experience in data validation, reconciliation, software compliance, and optimization initiatives
Desired Skills:
ServiceNow certifications related to Software Asset Management, IT Asset Management, or Performance Analytics
Experience supporting enterprise ServiceNow SAM Pro implementations, enhancements, or platform optimization initiatives
Experience with ServiceNow Performance Analytics, including dashboards, scorecards, and executive reporting
Familiarity with IT Asset Management (ITAM), Configuration Management Database (CMDB), ServiceNow Discovery, or related platform capabilities
Experience identifying automation opportunities and improving software asset management workflows
Experience working in large enterprise or financial services environments
