Warehouse IT Technician

Job Title: Warehouse IT Technician
Location: Zanesville, OH 43701 (Onsite)
Job Type: Contract (3 Months with Possible Extension)
Schedule: Monday – Friday, 9:00 AM – 5:00 PM

Position Overview

We are seeking a highly motivated and hands-on Warehouse IT Technician to provide technical support for warehouse and distribution center operations. The ideal candidate will be responsible for maintaining, troubleshooting, and supporting IT infrastructure and end-user devices critical to daily warehouse activities. This role requires strong technical troubleshooting skills, excellent customer service, and the ability to work effectively in a fast-paced logistics environment.

The Warehouse IT Technician will collaborate with warehouse personnel, vendors, and corporate IT teams to ensure uninterrupted operation of warehouse technology systems and equipment.

Key ResponsibilitiesTechnical Support & Troubleshooting

• Provide onsite IT support for warehouse associates, supervisors, and operational staff.
• Diagnose and resolve hardware, software, operating system, and connectivity issues.
• Respond to technical incidents and service requests in a timely manner.
• Support Windows-based workstations, laptops, mobile devices, and peripheral equipment.

Warehouse Technology Support

• Install, configure, maintain, and troubleshoot:
• Handheld barcode scanners
• Label printers and thermal printers
• Mobile computers and tablets
• Desktop PCs and workstations
• Warehouse networking equipment
• Support Warehouse Management Systems (WMS), Warehouse Control Systems (WCS), and related operational applications.
• Ensure optimal performance of warehouse technology used for receiving, inventory management, shipping, and fulfillment operations.

Network & Infrastructure Support

• Assist with troubleshooting wired and wireless network connectivity issues.
• Monitor and maintain Wi-Fi coverage and performance throughout warehouse facilities.
• Support network devices, switches, access points, and connectivity infrastructure.
• Coordinate with corporate IT teams on network-related escalations.

Asset Management

• Maintain accurate inventory records for IT equipment and assets.
• Prepare, configure, deploy, and recover IT devices.
• Track hardware lifecycle, warranties, repairs, and replacements.
• Coordinate with vendors for equipment servicing and procurement.

Collaboration & Documentation

• Document incidents, resolutions, and technical procedures.
• Escalate complex issues to appropriate support teams when necessary.
• Participate in technology improvement initiatives and infrastructure upgrades.
• Provide end-user training and technical guidance when needed.

Required Qualifications

• Minimum 2 years of IT Support/Desktop Support experience.
• Experience supporting end-user devices in a warehouse, manufacturing, distribution, or logistics environment.
• Hands-on experience with:
• Windows operating systems
• PCs and laptops
• Printers and barcode scanners
• Mobile and handheld devices
• Basic understanding of:
• TCP/IP networking
• Wireless networking (Wi-Fi)
• Hardware troubleshooting
• Device deployment and configuration
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently and manage multiple priorities.

Preferred Qualifications

• Experience supporting Warehouse Management Systems (WMS).
• Experience in logistics, distribution center, or warehouse operations.
• Knowledge of Warehouse Control Systems (WCS).
• Familiarity with inventory management technologies and barcode scanning systems.
• Experience working with third-party vendors and enterprise IT teams.

Required Skills

• Technical Troubleshooting
• Desktop Support
• Hardware & Software Support
• Windows Administration
• Wireless Networking
• Printer Support
• Barcode Scanner Support
• Mobile Device Support
• IT Asset Management
• Warehouse Management Systems (WMS)
• Customer Service