Service Desk Coordinator

Job Description

We are seeking a Help Desk Project Coordinator to serve as the primary front-line support resource for an internal IT organization. This role combines hands-on technical support, high-volume call handling, and coordination of help desk and desktop support activities.
The ideal candidate is highly organized, customer-focused, and comfortable resolving technical issues over the phone while managing scheduling, documentation, and service coordination. This is a hands-on role that requires the ability to multitask, prioritize incoming requests, and ensure a smooth support experience for end users.

Core Responsibilities

• Serve as the first point of contact for all incoming IT support calls and requests
• Handle a high volume of incoming calls, providing professional and efficient customer service
• Troubleshoot and resolve technical issues remotely whenever possible
• Escalate unresolved issues appropriately and coordinate scheduling with support technicians
• Log, update, and manage support tickets, ensuring accurate documentation and timely resolution
• Provide guidance and follow-up to ensure user satisfaction
• Support day-to-day IT operations by coordinating tasks, tracking progress, and assisting with project-related activities
• Assist with IT documentation, basic system updates, and administrative support
• Collaborate closely with IT leadership and technical teams to improve support workflows and processes

Key Skills & Qualifications

Required

• Active Directory experience, including user account management, password resets, and basic administration
• Proven experience handling incoming IT support calls in a help desk or service desk environment
• Strong phone-based troubleshooting and customer service skills
• Experience supporting hardware, software, and system-related issues
• Ability to triage, prioritize, and escalate issues appropriately
• Familiarity with ticketing systems, documentation standards, and service workflows
• Strong written and verbal communication skills
• Ability to manage multiple tasks simultaneously with attention to detail

Preferred

• Experience coordinating or supporting help desk or desktop support teams
• Working knowledge of PC and Mac environments
• Understanding of LAN/WAN concepts and basic networking
• ITIL familiarity or exposure to structured IT service management practices

Desired Attributes

• Highly organized and dependable
• Calm and professional under pressure
• Strong problem-solving and critical-thinking skills
• Customer-focused mindset with a proactive approach
• Comfortable working in a fast-paced support environment

Job Type & Location
This is a Contract position based out of Yorktown Heights, NY.
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Yorktown Heights,NY.
Application Deadline
This position is anticipated to close on May 11, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.