Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.
Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance.
With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware s commitment towards creating smiles.
At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.
We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion the driving force that makes one smile and innovate, create, and make a difference every day.
Role: ESM ITAM Expert
Job Description:
The ESM ITAM architect will provide strategic and operational leadership across the IT Asset Management process during SAM Pro implementation. This role ensures that SAM processes, data models, governance and integrations align with organization s end-to-end ITAM and ESM frameworks. The role will bridge business stakeholder s expectations, SAM Architect, developers, procurement, finance and ServiceNow operations.
Key responsibilities:
- Fine tune existing ITAM processes across full asset lifecycle inline to SAM implementation project.
- Ensure SAM capabilities fit into larger ITAM governance models, including CMB, discovery, HAM, reclamation and procurement workflows.
- Leads workshops (process and SW discovery) to capture business, operations and compliance requirements.
- Review current state SAM processes and design to-be state processes.
- Define user stories, acceptance criteria and process flows for SAM Pro capabilities.
- Define and create templates for gathering procurement and contract related information.
- Support SAM reconciliation by ensuring accuracy of ITAM classes and normalization logics.
- Guide mapping of entitlements to SW models, products, SW discovery maps leveraging content library and SW Service Catalog workflows.
- Act as the liaison between ITAM operations, procurement, finance, security and platform teams
- Provide subject matter expert direction to project managers and business stakeholders.
- Collaborate with ESM Architect to review solution design and blueprint.
- ITAM data quality assessment and remediation plan on resolving conflicts between HAM and SAM process interdependencies.
Exp level needed (years):
- 8+ years of ITAM/SAM experience with enterprise-wide organizations.
- Strong understanding of ServiceNow SAM and HAM Pro, CMDB and discovery capabilities
- ITIL foundation and ServiceNow CIS-SAM Pro
Nice-to-have skills:
- ServiceNow CIS-CMDB certification
- Knowledge of Microsoft, Adobe, IBM, Oracle, VMware, and SaaS products.
Hexaware Technologies is an equal opportunity employer. We are dedicated to providing a work environment free from discrimination and harassment. All employment decisions at Hexaware are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race including colour, nationality, ethnic or national origin, religion or belief, sex, age, disability, marital status, sexual orientation, parental status, gender reassignment, or any other status protected by law. We encourage candidates of all backgrounds to apply.
Find out more at Hexaware.com.
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