Technical Support Professional Telecom
Black Rock Group
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Job Details
Skills
- Blue Planet Inventory
- Telecom Domain
- AMS Support
- Application Support
- Troubleshooting
- ServiceNow
- Incident Management
- Production Support
- Ticketing Tools
- Telecom Operations
Summary
Job Title: Technical Support Professional AMS
Location: Remote
Job Type: Contract
Job Overview
We are looking for a Technical Support Professional AMS with strong telecom domain expertise and hands-on experience with Blue Planet Inventory. The ideal candidate will support application maintenance, issue resolution, troubleshooting, and operational support activities within a telecom environment.
Required Skills
- Telecom/Telco domain expertise
- Hands-on experience with Blue Planet Inventory
- Strong troubleshooting and incident resolution skills
- Experience supporting AMS/Application Support environments
- Excellent communication and analytical skills
Nice to Have Skills
- ServiceNow
- Ticketing and incident management experience
- Production support experience
Key Responsibilities
- Provide application and operational support for telecom systems
- Troubleshoot and resolve production/application issues
- Work closely with business and technical teams for issue resolution
- Monitor system performance and support operational stability
- Handle incidents, service requests, and change management activities
- Maintain support documentation and follow support processes
- Utilize ServiceNow for ticket tracking and issue management
- Dice Id: 91166696
- Position Id: 8967943
- Posted 1 hour ago
Company Info
About Black Rock Group
At Black Rock Groups Inc, we specialize in providing top-tier human resource services tailored to meet the evolving needs of businesses across the United States. Our expertise spans talent acquisition, workforce management, employee engagement, compliance, and strategic HR consulting.
We empower organizations by delivering customized HR solutions that drive efficiency, productivity, and long-term growth. Whether you're a startup looking to build a strong team or an enterprise seeking to optimize workforce strategies, our dedicated professionals are here to support your business success.
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