Help Desk/Desktop Support Analyst

Description

We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical support in San Francisco, California. This contract position focuses on providing onsite assistance in a Microsoft-centered environment, helping employees stay productive through responsive issue resolution, workstation deployment, and day-to-day support. The role is well suited for a mid- to senior-level candidate who is comfortable balancing user support with device setup and operational project work.

This is an on-site, on-going contract opportunity.

Responsibilities:

Deliver onsite first- and second-line technical assistance for end-user hardware, software, and network access concerns

Investigate service requests and technical incidents, resolve issues efficiently, and route more complex problems to specialized teams when appropriate

Prepare, image, configure, and roll out Windows laptops and desktop systems for new and existing employees

Coordinate onboarding support by setting up user devices, establishing account access, and ensuring employees are ready to work on day one

Administer Active Directory tasks such as creating user accounts, updating permissions, and addressing account-related problems

Support Microsoft tools and platforms, including Windows operating systems and Microsoft 365 applications

Diagnose and resolve issues involving printers, monitors, docking stations, and other workplace peripherals

Set up deskside technology and office equipment, including complete workstation installations and reconfigurations

Contribute to deployment and office support projects such as monitor distributions and workspace equipment rollouts

Requirements

Experience providing desktop or help desk support in an onsite, user-facing environment
Strong working knowledge of Microsoft Windows 10 and broader Microsoft desktop technologies
Practical experience with Active Directory administration and user account support
Ability to perform structured troubleshooting for hardware, software, and connectivity issues
Familiarity with service desk ticket management and incident resolution workflows
Experience supporting Microsoft 365 applications in a business setting
Exposure to device deployment activities, including imaging and workstation setup
Mac support experience is helpful but not required

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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