Workstation Support Analyst

Summary
Job Description Summary
Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we've been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina ... and much more. We are one of the nation's leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

Workstation Support Project Team is a dynamic team that handles various functions. We value a team mentality with a customer focus. We demonstrate flexibility pivoting to where the workload is.
Description

This position requires a clearance which requires U.S. citizenship to obtain.

This position is not eligible for sponsorship now or in the future.

Position Purpose :

This role is responsible for leading critical, project-level efforts, including disaster recovery and major new business contract implementations. It manages complex software installations, serves as the primary escalation point for the team, and PC imaging. The position includes receiving hardware from Inventory, building and imaging devices, installing required software, and deploying systems to end users, with daily responsibilities shifting based on workload priorities.

Work Environment:

• Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.
• Routine transporting of items up to 30 lbs. Transporting items up to 70lbs on occasion.

What You'll Do:

• Monitors/updates dispatch system and works incoming tickets as assigned. Provides troubleshooting, technical support and development of end-user guidelines. Configures, installs, monitors, and maintains IT users' workstation software and hardware. Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing. Ensures proper configuration and adherence to security configurations and settings.
• Tests, troubleshoots, maintains, modifies, validates and documents application packages.
• Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues.
• May perform administrative task such as reporting, ordering replacement parts, and tracking statinventory of items.
• Keeps apprised of new technologies related to workstation support procedures.

To Qualify for This Position, You'll Need:

Required Education:

• Associate's degree in a job-related field.

Degree Equivalency:

• 2 years job-related experience for a total of 4 years of required work experience (see "required work experience")

Required Work Experience:

• 2 years of technical operations support experience.

Required Skills and Abilities:

• Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software.
• Able to provide on-the-spot training to users.
• Understands operating systems imaging concepts.
• Able to make recommendations on selection of hardware and software products to address business requirements.

Required Software and Other Tools:

• Familiarity with computer and workstation equipment.

We Prefer That You Have:

• Experience in installing software remotely on Windows 10 and Windows 11.
• Experience with Service Now, ICD, Big-Fix.
• Experience on PC imaging.
• Lead large PC replacement efforts, Lead Disaster recovery PC requirements, implementation and support. Be a subject matter expert in the windows 11 operating system.

What We Can Do for You:

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have access and opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

Our comprehensive benefits package includes:

• Subsidized health plans, dental and vision coverage
• 401K retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• Nine paid holidays
• On-site cafeterias and fitness centers in major locations
• Wellness program and healthy lifestyle premium discount
• Tuition assistance
• Service recognition
• Employee Assistance
• Discounts to movies, theaters, zoos, theme parks and more

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will be conducting interviews with those candidates who qualify with prioritization given to those candidates who demonstrate the preferred qualifications

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email or call , ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information .

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