AV/VC Events Technician L3

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

The AV Events team, a collective of professionals providing AV technical pre-production, equipment recommendations, and live event technical execution, is seeking an AV Events Specialist. This role involves acting as the primary contact for technical support in premier screening theaters/event production spaces, including virtual and hybrid events on Google Meet and Zoom platforms. The AV Events Specialist will serve as a Technical Director, Lead Video Engineer, and/or Technical Production Manager, directing the setup of video systems, operating the Video Switcher, and managing overall show production.

Responsibilities
Act as event production Technical Director, Lead Video Engineer, and/or Technical Production Manager, adapting to show needs
Set up, configure, operate, and facilitate support for event production spaces
Serve as the primary point of contact for all audio, video, and broadcast production needs
Use and follow the run-of-show document as a guide for proper show flow details
Partner with other crew members on the execution of elements before and during shows
Attend pre-show production meetings to review responsibilities
Ensure testing of all show playback elements for proper playout
Ensure all switchers, graphics, mixers, microphones, and ancillary gear are in working order
Understand roles and responsibilities of an AV production team on events
Reset space after events to pre-production standards
Note any equipment failures and escalate to the AV team through the ticket system
Previous experience supporting hybrid and virtual event platforms and workflows
Assist with inventory management and quality control for client-owned equipment

Skills
Bachelor's degree, industry-related experience, or certifications (AVIXA CTS, CompTIA A+)
Customer service experience
Audio, Video, and Networking Signal Flow and troubleshooting experience
Experience with Video Routers: Evertz, Blackmagic, Crestron
Knowledge of Video Switchers: Panasonic AV-HS Series, Blackmagic, Ross Carbonite, Barco
Experience with Video Recording Devices: PIX, AJA KiPro, Blackmagic HyperDeck
Experience with Audio Mixers: Yamaha TF, QL series, Mackie, Shure
Knowledge of Microphones/RF: Shure QLX, ULX series, Sennheiser, Lectrosonics
Experience with Lighting Boards: ETC Element, Leprecon, Chauvet
PTZ Cameras: Panasonic AW-HE series + controller, Logitech
Cameras: Sony XDCAM series, Panasonic P2 series, Blackmagic
Misc: Perfect Cue, Countdown clock, Internet Clicker, D'San, Epiphan Pearl
Knowledge of Zoom, Google Suite, Google Meet, Google Slides, Slack, Dante Controller, Smaart 8, Mbox/Qlab/Playback Pro/Quicktime, wireless workbench
Detail-oriented and motivated self-starter
Ability to prioritize departmental functions and meet deadlines
Adaptability and ability to work well with varied personalities and teams across the enterprise
High level of professionalism, emotional intelligence, and ability to maintain composure under pressure (particularly with A-list talent or executives)
Ability to work independently with minimal guidance but willing to ask the right questions when needed
Effective communication skills and ability to collaborate in a team environment
Attentive to tickets and Slack channels, responding in a timely and concise manner

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.