Program Manager SRE Stability Initiatives & Content Strategy || Onsite

We are seeking an experienced and highly motivated Program Manager to lead and drive Site Reliability Engineering (SRE) stability initiatives, operational excellence programs, and technical content strategy for a large-scale enterprise banking environment. This role requires strong expertise in managing reliability programs, improving system stability, driving incident reduction initiatives, and creating clear, high-quality technical and executive-level communications.

The ideal candidate will possess a strong understanding of SRE principles, production stability, enterprise infrastructure, incident management, and observability, combined with excellent content writing, documentation, and stakeholder communication skills. This individual will act as a bridge between engineering, operations, leadership, and business stakeholders.

Key Responsibilities

Program Management & Stability Initiatives

• Lead enterprise-wide SRE stability programs focused on improving platform reliability, resiliency, and performance.

• Define and track key reliability metrics such as SLIs, SLOs, SLAs, error budgets, availability, and MTTR.

• Develop and execute stability roadmaps, reliability improvement initiatives, and risk mitigation strategies.

• Coordinate cross-functional teams including SRE, DevOps, infrastructure, application engineering, and operations teams.

• Identify reliability gaps and implement proactive measures to prevent incidents and outages.

• Track and report program progress, risks, dependencies, and outcomes to leadership.

Incident Management & Operational Excellence

• Lead and coordinate major incident management (P1/P2) processes.

• Drive Root Cause Analysis (RCA) programs and ensure preventive actions are implemented.

• Establish best practices for incident response, escalation, and communication.

• Promote automation, observability, and operational efficiency initiatives.

• Support continuous improvement through post-incident reviews and reliability engineering practices.

Content Writing & Communication

• Develop high-quality technical documentation, executive reports, stability dashboards, runbooks, and operational playbooks.

• Create clear and concise communications for both technical and non-technical stakeholders.

• Prepare executive-level summaries, program updates, and reliability reports.

• Document incident reports, RCAs, and stability improvement plans.

• Maintain knowledge bases, operational procedures, and best practices documentation.

Stakeholder & Executive Management

• Act as the primary point of contact between engineering teams and executive leadership.

• Provide regular updates to senior leadership on stability metrics, risks, and improvement initiatives.

• Facilitate executive reviews, operational reviews, and governance meetings.

• Ensure alignment between engineering, operations, and business objectives.

Required Qualifications

• 10+ years of experience in Program Management, Technical Program Management, or SRE Program Management

• Strong understanding of Site Reliability Engineering (SRE) principles and production operations

• Experience managing enterprise stability, reliability, and incident management programs

• Proven experience in banking, financial services, or highly regulated environments

• Excellent technical content writing, documentation, and communication skills

• Experience working with cross-functional technical and business teams

• Strong leadership, coordination, and stakeholder management skills

Required Technical Knowledge

• SRE concepts: SLI, SLO, SLA, Error Budgets, MTTR, Availability, Reliability Engineering

• Incident Management and Root Cause Analysis processes

• Observability and monitoring tools such as:

  • Dynatrace

  • Splunk

  • Datadog

  • New Relic

  • Prometheus / Grafana

• Cloud Platforms:

  • AWS, Azure, or Google Cloud

• DevOps & Infrastructure Concepts:

  • CI/CD pipelines

  • Kubernetes / Containers

  • Infrastructure automation
    
    Key Skills

    • Program Management

    • Site Reliability Engineering (SRE)

    • Stability & Reliability Initiatives

    • Incident Management & RCA

    • Technical Content Writing

    • Executive Communication

    • Stakeholder Management

    • Banking Domain Knowledge

    • Observability & Monitoring

    • Operational Excellence