Epic Credentialed Trainer & Super User Lead

Roles/Responsibilities:

• Examples of Duties: Meeting facilitation -needs assessments -Survey distribution -escalation and prioritization of tasks educational content development -cross-team collaboration -coordination of small to medium size training initiatives -collaborating with stakeholders to produce communications -collaborating with Epic Analysts and Managers to ensure communications are targeted to end user, user needs and inquiries are addressed. development of tipsheets, asynchronous learning modules, video based training -agenda setting -taking of minutes -1:1 training and group trainings
• Certified/Experience as an Epic Credentialed/Principal trainer or Epic analyst Core Job Requirements & Responsibilities Training Delivery & Facilitation Lead Classroom & Virtual Training: Deliver structured Epic training sessions, workshops, and re courses to Super Users and end-sections of clinical/administrative staff.
• Manage the Training Environment: Set up, maintain, and refresh patient data in the Epic training environment to ensure a realistic learning experience. Assess Super
• User Readiness: Evaluate the competency of Super Users through quizzes, practical workflow assessments, and mock go live scenarios.
• Super User Program Support & Cohort Management Act as the Primary Liaison: Serve as the main point of contact between the central Epic IT Project Team and the frontline Super Users.
• Maintain the Super User Roster: Track Super User engagement, attendance, credentialing progress, and departmental coverage gaps across the organization.
• Coordinate Communication: Draft and distribute system updates, upgrade release notes, and optimized workflow "tip sheets" to the Super User network.
• Go-Live & Elbow Support Provide On-the-Floor Assistance: Provide intensive, in-person "elbow support" during system go lives, upgrades, and new module rollouts.
• Escalate Complex Issues: Identify, document, and triage complex technical system bugs or workflow gaps to the appropriate Epic Analyst team for resolution.

Mandatory Skills:

1. Must successfully complete the Epic Credentialing process (passing the relevant workflow tests and presentation panels) within a designated timeframe (typically 3 6 months from hire).
2. Technical Proficiency: Advanced proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) and learning management systems (LMS).
3. Super User Experience: Proven track record of serving as an active, high-performing Epic Super User during a go-live, upgrade, or optimization phase.
4. Communication Mastery: Demonstrated ability to communicate complex technical concepts to non technical stakeholders clearly and concisely.
5. Education Minimum: Bachelor's degree in Healthcare Administration, Education, Information Technology, Nursing, or a related field. Alternative: An equivalent combination of an Associate's degree and significant hands-on clinical/Epic support experience may be considered.
6. Experience Healthcare Experience: Minimum of 2 3 years of experience working in a clinical or healthcare operational setting (e.g., RN, Medical Assistant, Billing Specialist, or Front Desk Lead).
7. Epic System Experience: At least 1 2 years of daily, hands-on experience using the Epic EHR system.
8. Training/Facilitation Experience: Minimum of 1 year of experience delivering peer-to-peer training, corporate onboarding, or classroom-style instruction (healthcare IT training preferred). Preference for staff with a former or active clinical license.
9. Knowledge Epic Ecosystem: Deep operational knowledge of specific Epic modules (e.g., EpicCare Ambulatory, Inpatient, Cadence, Resolute) and workflows relevant to the organization.
10. Adult Learning Principles: Solid understanding of instructional design and adult learning methodologies (e.g., ADDIE, Bloom's Taxonomy) to effectively engage adult learners.
11. Healthcare Operations: Familiarity with clinical or operational workflows, medical terminology, HIPAA compliance, and hospital/clinic policies.
12. Change Management: Knowledge of how users adopt new technology and the common barriers to software adoption in a high-stress healthcare environment.
13. Skills Facilitation & Presentation: Exceptional public speaking and classroom management skills, with the ability to command a room and keep users engaged.
14. Technical Troubleshooting: Ability to quickly diagnose and resolve minor technical issues within the Epic playground/training environment or virtual classroom software (e.g., Teams, Zoom).
15. Physical Requirements Mobility: Ability to stand and present in a classroom setting for 4 8 hours a day, or walk/stand for extended periods while providing floor support in clinical units.
16. Screen Time: Ability to spend prolonged periods sitting at a desk and working on a computer for curriculum development and virtual support.

Desirable Skills:

1. Curriculum Customization: Skill in translating complex technical workflows into easily digestible quick-start guides, tip sheets, and lesson plans.
2. Active Listening: The ability to hear a frustrated user's complaint, identify the root workflow issue, and guide them to a solution.
3. Abilities Adaptability: Ability to pivot teaching styles on the fly based on the technical literacy and comfort level of the learners.
4. Patience & Empathy: Ability to remain calm, supportive, and patient when training highly stressed clinical staff under tight deadlines.
5. Cross-Functional Collaboration: Ability to act as an effective bridge between the IT build team, instructional designers, and frontline clinical operations.