Job Title: Smarsh Mobile Capture Administrator
Position Overview
Work with enterprise mobile communication capture operations, supporting the provisioning, administration, and troubleshooting of SMS/MMS communication capture workflows. This role focuses on Smarsh mobile capture administration, mobile number enrollment and reconciliation, SIM/eSIM provisioning, telecom carrier coordination, and ensuring successful communication capture.
The position also involves investigating capture gaps, managing technical escalations, validating capture functionality, and maintaining operational documentation.
What You'll Do / Key Responsibilities
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Administer Smarsh mobile communication capture operations.
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Manage mobile number enrollment, provisioning, and reconciliation.
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Coordinate SIM/eSIM activation, mobile number transfers, and telecom carrier operations.
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Investigate missing messages, communication capture gaps, and delivery failures.
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Validate communication capture following provisioning and configuration changes.
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Coordinate technical escalations with Smarsh, telecom carriers, and customer compliance teams.
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Maintain operational runbooks, capture records, and escalation procedures.
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Support production incident management and troubleshooting activities related to mobile communication capture.
Required Qualifications
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Hands-on experience with Smarsh mobile communication capture administration.
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Experience with mobile SMS/MMS capture provisioning and troubleshooting.
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Knowledge of mobile number enrollment, mapping, and reconciliation.
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Experience with enterprise telecom carrier operations and coordination.
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Experience with SIM/eSIM provisioning, activation, and mobile number transfers.
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Ability to troubleshoot missing or delayed communication captures.
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Experience with vendor escalations and production incident management.
Preferred Qualifications
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Experience with Smarsh archive monitoring and capture validation.
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Understanding of mobile communication compliance concepts.
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Familiarity with Apple iOS/iPadOS and Microsoft Intune fundamentals.
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Experience with carrier-based capture integrations.
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Knowledge of device-user-mobile-number reconciliation.
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Experience with compliance reporting and audit support.
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Smarsh product training or vendor-accredited training, where available.
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ITIL Foundation certification.
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Microsoft Intune fundamentals.
What Makes HTC A Great Place To Build Your Future
HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
