Job Title: Senior Product Designer
Location: San Jose, CA (Hybrid)
Job Summary
We are seeking a Senior Product Designer to bring clarity to complex systems, collaborate closely with product and engineering teams, and transform user needs, technical constraints, and product strategy into intuitive, reliable, scalable, and accessible experiences. This role focuses on designing end-to-end communication experiences and exploring innovative AI-assisted workflows that enhance user productivity while maintaining trust.
Key Responsibilities
- Design end-to-end calling experiences across Webex desktop, web, mobile, and device platforms.
- Partner with Product Managers, Engineers, Architects, Researchers, and Designers to define user flows, interaction models, and implementation-ready designs.
- Identify opportunities where user needs, product strategy, and platform capabilities intersect, using design artifacts, prototypes, and storytelling to align teams.
- Explore AI-assisted and agentic workflows that improve real-time communication experiences.
- Create prototypes at the appropriate level of fidelity for stakeholder alignment, usability testing, and engineering handoff.
- Utilize Cisco’s design system to create consistent and scalable experiences while identifying new patterns for calling-specific use cases.
- Validate design decisions through usability testing, heuristic evaluation, customer feedback, and collaboration with UX Research.
- Document interaction behaviors, accessibility considerations, edge cases, and design rationale.
- Drive alignment through effective storytelling, systems thinking, and pragmatic design judgment.
Required Skills
- Business Process Design and Mapping.
- Design Systems.
- Interaction Design.
- Strong product design and UX design expertise.
- Systems thinking and ability to simplify complex workflows.
- Experience designing enterprise SaaS products, collaboration tools, communications platforms, admin tooling, or similarly complex product ecosystems.
- Strong product intuition with the ability to balance user needs, business goals, and technical constraints.
- Proactive approach to identifying opportunities and helping teams make informed product decisions.
- Advanced proficiency with Figma, prototyping, accessibility standards, and modern product design practices.
- Knowledge of WCAG guidelines and inclusive design principles.
- Ability to thrive in ambiguous, technically complex, and fast-paced environments.
- Strong collaboration skills across product, engineering, research, and design teams.
- Experience using AI tools to accelerate design exploration, prototyping, research synthesis, or workflow generation.
Preferred Skills
- Experience with telecommunications, calling, meetings, messaging, contact center, or real-time communication products.
- Experience designing AI-assisted workflows, automation agents, or intelligent recommendations.
- Experience designing across desktop, mobile, web, and hardware-integrated platforms.
- Familiarity with enterprise administration, provisioning, compliance, security, or regulated customer environments.
Qualifications
- Demonstrated experience designing complex digital products in Product Design, UX Design, or related disciplines.
- Portfolio showcasing strong systems thinking, interaction design, product judgment, and workflow simplification.
- Expertise in translating user needs, business objectives, and technical requirements into effective design solutions.
- Strong communication, collaboration, and stakeholder management skills.
- Experience working within design systems and accessibility-focused product environments.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, citizenship status, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law.
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