IT Manager/Director

Description

IT Operations Manager

Position Summary:

??The IT Operations Manager is responsible for overseeing all technology operations across the organization. This role provides strategic leadership, ensures system reliability and security, and manages day-to-day IT operations. The IT Manager will lead internal IT staff, manage vendors, and ensure alignment between technology and business needs.

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Duties and Responsibilities:

Lead and manage the organization's IT operations and strategy

? Oversee Microsoft 365 environment, including security, access, and configuration

? Manage IT staff, including support personnel and future hires

? Develop and enforce IT policies, procedures, and security standards

? Ensure cybersecurity best practices, including MFA, endpoint protection, and monitoring

? Manage vendor relationships (internet, phone systems, software providers)

? Oversee onboarding/offboarding processes and system access controls

? Monitor system performance and ensure uptime and reliability

? Manage IT budget, forecasting, and cost optimization

? Lead IT projects and system improvements

? Ensure compliance with regulatory and organizational requirements

? Maintain documentation of systems, processes, and configurations

? Provide escalation support for complex technical issues

? Communicate IT performance and initiatives to executive leadership

? Maintain a positive, service-oriented relationship with all staff

? Support organizational mission and operational needs

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Core Systems focus:

Microsoft 365 (Outlook, Teams, SharePoint, Entra ID)

? Identity and access management

? Endpoint/device management

? Security tools and monitoring systems

? Vendor-managed infrastructure (network, internet, etc.)

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Qualifications:

5+ years of experience in IT operations or systems administration

? 2+ years in a leadership or senior-level role

? Strong experience with Microsoft 365 administration and security

? Experience managing vendors and IT projects

? Strong understanding of cybersecurity best practices

? Excellent problem-solving and decision-making skills

? Strong communication skills with both technical and non-technical staff

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Preferred:

Experience in healthcare or regulated environments

? Familiarity with endpoint management and security tools

? Experience building or scaling IT operations

Education:

Bachelor's degree in IT-related field or equivalent experience

Requirements

Active Directory, Backup Technologies, Configuration Management, Microsoft 365 Enterprise, Cyber security standards, Computer networking

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