SaaS Operations & Governance Program Manager

Role : SaaS Operations & Governance Program Manager

Loation : Parsippany NJ (locals preferred)

Duration : Long Term 

Strong experience coordinating SaaS operations, governance, or program delivery Advanced experience with Azure DevOps (ADO) Advanced proficiency in Microsoft Suite (Excel, PowerPoint, Word, Teams, SharePoint)

Experience with Agile/SAFe frameworks and backlog management Strong written and verbal communication and organizational skills

Nice To Have

Experience with audit/compliance (SOX, SOC, control frameworks) Experience supporting vendor-managed SaaS platforms (e.g. HRIS, payroll) Experience building dashboards and metrics frameworks

Key Responsibilities

• Manage application specific change requests, release coordination, and maintenance tracking

• Own Azure DevOps (ADO) Lean Agile methodology, structure, and backlog management (creating/managing epics, features, user stories, tasks, and bugs - monitoring and updating all team documentation accordingly)

• Translate ad hoc communication, meetings, and operational updates into structured tracking and reporting

• Facilitate daily standups, cross-functional syncs, and program-level reporting

• Maintain governance documentation, operational procedures, and audit artifacts

• Manage SOX controls, internal and external application-level audit tracking, and evidence readiness

• Develop and maintain metrics, dashboards, and executive reporting

• Drive process improvement and operational standardization initiatives

Required Qualifications

• Strong experience coordinating SaaS operations, governance, or program delivery

• Advanced experience with Azure DevOps (ADO)

• Advanced proficiency in Microsoft Suite (Excel, PowerPoint, Word, Teams, SharePoint)

• Experience with Agile/SAFe frameworks and backlog management

• Strong written and verbal communication and organizational skills

Preferred Qualifications

• Experience with audit/compliance (SOX, SOC, control frameworks)

• Experience supporting vendor-managed SaaS platforms (e.g., HRIS, payroll)

• Experience building dashboards and metrics frameworks

Core Competencies

• Adaptability in evolving environments

• Strong collaboration across business, technical, and vendor teams

• Self-starter with high accountability

• Ability to prioritize in real time across multiple workstreams

• Strong attention to detail and audit readiness mindset