Security Clearance: Active Secret clearance or above
Primary Duties and Responsibilities
- Perform daily service and maintenance of print devices according to work plans; manage travel schedule efficiently.
- Troubleshoot and restore full functionality of supported print devices under contract.
- Monitor and respond promptly to service requests via the ServiceNow ticketing system.
- Deliver and install consumables (e.g., fusers, drums, toner, waste toner) and other replaceable parts.
- Relocate and configure printers, MFDs, and copiers within facilities.
- Conduct site visits to obtain IP addresses, meter readings, or assist with network mapping.
- Install local software as needed for automated data collection.
- Record manual meter readings for devices not remotely managed during service interactions.
- Provide end-user training as required.
- Prioritize and resolve assigned tickets in compliance with contract performance standards (AQL per PWS).
- Update ticket summaries in the prescribed format for effective tracking and management.
- Ensure compliance with DoD standards and contract requirements.
- Document all service and installation activities through accurate forms, reports, and logs.
- Maintain current knowledge through training, certifications, and professional development.
- Reposition or remove equipment when workspace limitations prevent proper placement.
- Stay informed on SLAs, procedures, and device specifications.
- Experience and skillset with Canon imageFORCE and/or imageRUNNER devices is required.
- Perform additional contract-related tasks as directed by the Program Manager.
Basic Qualifications Required Education, Certifications, Skills, and Experience
- Active Secret clearance or above.
- Minimum of 3 years of relevant experience.
- Strong understanding of print device theory and functionality.
- Advanced troubleshooting skills for multi-functional devices and related network infrastructure (e.g., scan-to-email).
- Manufacturer certifications for multi-functional devices preferred.
- Excellent interpersonal, problem-solving, and organizational skills.
- Proficient in verbal and written communication.
- Experience with ServiceNow ticketing system.
- Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
When You Join FedTec, You Are Joining a Family! We take pride in our work and the true and transparent relationships we build with our employees and partners. Just as you would do for your own family, we prioritize your safety, health, and happiness. That is why we've created the FedTec Total Well-Being program, offering benefits like:
- Health & Wellness: Medical, dental, and vision plans with valuable features like Telehealth virtual care and resources to support your physical and mental well-being.
- Time to Recharge: Generous paid time off to relax and rejuvenate.
- Financial Security: 401(k), company-paid short- and long-term disability, life insurance, and additional voluntary coverage.
- Life & Family Support: Employee Assistance Program (EAP), Pet Insurance, and Prepaid Legal services.
- Recognition & Growth: The FedTec Applause program rewards outstanding contributions, while our Learning & Development programs support your career growth.
- Fitness & Wellness: The FedTec Fit Program includes an on-staff Fitness Coach, personal and group training sessions, company fitness challenges, and ongoing wellness support.
Visit to learn more about who we are and where you can make an impact!
Commitment to Non-Discrimination
As an Equal Opportunity Employer, we consider all qualified applicants without regard to disability, protected veteran status, or any other status protected by law. We are committed to a fair and inclusive workplace where advancement is based on merit, skills, and contributions.
If you feel that your qualifications, talents, and values align with our culture, we welcome you to apply by submitting your resume today!
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